Takyiah Martin
Bartlesville,OK
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Community Health Systems, CHS
Pittsburg, Kansas
05.2022 - 04.2024
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained a high level of professionalism when dealing with difficult customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries via phone, email, and chat.
- Conducted regular follow-up calls with customers after resolving their issues.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered inbound calls, chats and emails to facilitate customer service.
- Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
- Developed strong relationships with customers to ensure satisfaction and loyalty.
Front Desk Receptionist
Hampton Inn Suites
Ames, Iowa
05.2019 - 08.2022
- Assisted with scheduling appointments for clients and visitors.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
Education
GED -
Kc Literacy
Kansas City, MOSkills
- Report Generation
- Scheduling
- Consultative Sales
- Data Collection
- Data Entry
- Complaint resolution
- Inbound and Outbound Calling
- Appointment Scheduling
- Customer Education
- CRM Software
- Customer Service
- Credit card payment processing
- Customer Relations
- Follow-up skills
- Prioritization
- 10-Key
- High-energy attitude
- Medical terminology knowledge
- Technical Support
- Researching
- Adaptive team player
Timeline
Customer Service Representative
Community Health Systems, CHS
05.2022 - 04.2024
Front Desk Receptionist
Hampton Inn Suites
05.2019 - 08.2022
GED -
Kc Literacy