Talaia Williams
Irvington,NJ
Summary
Strong work ethic, punctual and great team worker, enjoy working with others when needed. Adept at working effectively unsupervised and quickly mastering new skills while also being a great listener who adapt to new challenges when given the opportunity. Independent and motivated to maintain customer satisfaction and contribute to company revenue. Service-oriented and outgoing individual with in-depth knowledge of market dynamics and customer requirements. Leverages product expertise for merchandising and sale success. Goal-oriented while striving to maintain customer satisfaction and contributing to company success. Commended for delivering excellent customer service. Highly-motivated employee with desire to take on new challenges.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Floor Associate
Home Depot
Vauxhall, NJ
03.2023 - Current
- Prepared merchandise for purchase or rental.
- Processed shipments received from vendors according to established protocols.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Ticketed, arranged and displayed merchandise to promote sales.
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
- Assisted customers with selecting items and answering questions about products.
Amazon Shopper
Amazon
Vauxhall, NJ
09.2020 - 02.2021
- Tracked inventory levels to ensure adequate stock availability for shoppers.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Followed application instructions closely and reviewed deliveries to minimize errors.
- Verified pricing accuracy throughout the store using price tags and labels.
- Secured and stored items until customer pickup.
- Greeted customers and answered product or service questions.
- Assisted teammates with daily tasks during peak periods.
- Assisted colleagues in completing assigned tasks in a timely manner.
Sales Associate
Gap Factory
Elizabeth, NJ
05.2018 - 11.2019
- seasonal sales floor promoted to part time associate and later promoted to cashier lead.
- As a cashier leader, my role was to ensure great customer service at the front end, open and close registers, create deposit slips for banker and hand them over to the manager for approval, make sure front end of registers were clean and ready for business.Meet sale goals and credit card goals for the day and week.
- Placed special orders or called other stores to find desired items.
- Handled customer complaints in a professional manner.
- Conducted inventories on a regular basis to track stock levels.
- Prepared merchandise for purchase or rental.
- Maintained cleanliness of store environment including floors, windows, displays.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Built and maintained relationships with peers and upper management to drive team success.
- Scanned items and checked pricing on cash register for accuracy.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Answered customers' questions and provided information on store procedures or policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Lord & Taylor
Livingston
Livingston, NJ
11.2015 - 09.2016
- Worked as a cashier, assisting customers, answering phones, restocking merchandise, meeting sales goals, and opening new credit card accounts for customers.
- Handled customer complaints in a professional manner.
- Conducted inventories on a regular basis to track stock levels.
- Prepared merchandise for purchase or rental.
- Maintained cleanliness of store environment including floors, windows, displays.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Adhered to company initiatives and achieved established goals.
- Computed purchases and received and processed cash or credit payment.
- Greeted customers and provided exceptional customer service.
- Attended weekly team meetings to review performance goals and objectives.
Care Provider
IHS Little angels
Irvington, NJ
11.2013 - 03.2014
- Worked at a Christian daycare, responsible for breakfast, restroom training, interacting with students in devotional service, reading children's Bible, attending classes, teaching lessons, assist in potty training, cleaning restrooms and toys, preparing lunch, organizing special activities for holidays, and operating copy machines.
- Planned and implemented engaging activities to encourage creativity and expression.
- Kept records of daily observations and information about activities, meals served and medications administered.
- Used positive reinforcement and behavior modeling to instill discipline in children.
- Observed children's performance, behavior, social development, and physical health.
- Maintained safe play environment.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Provided feedback to parents regarding progress made by their child.
- Engaged in conversations about current events or topics of interest to foster learning opportunities.
- Followed strict hygiene standards while changing diapers or assisting with bathroom use.
Youth Instructor
The Salvation Army
East Orange, NJ
07.2012 - 08.2013
- Responsible for teaching various subjects to students, including letters, numbers, math, art, and organizing lunch, recess, and trips.
- Also involved in administrative tasks such as copying papers, filing, and grading students based on their work and performances throughout our summer program.
- Developed lesson plans and activities that were age-appropriate, educational, and engaging for the students.
- Enforced safety rules while supervising outdoor playtime activities.
- Assisted with student registration, attendance tracking, and progress reports.
Education
Certificate in Cosmetology - Cosmotology
The Hair Design School
Bloomfield, NJ01.2015
High School Diploma -
East Orange Campus High School
East Orange, NJ06-2012
Skills
- Customer Service,sales floor
- Cashier team lead
- Stock, inventory
- bank deposits
- pallet jack
- Opening a department in store to prepare for business
- Work with children ages 4-8, teaching basic education
- Creating daily plans for classroom
- Cleaning
- Filing,fax and printing documents,answer telephone throughout business day assisting customers
- Team lifting,lifting products up to 50lbs
- Hair Braider
Affiliations
- Arts&Craft
- Hair Braider
- Excellent Customer Service
- Great with kids
Accomplishments
- Acknowledgment for meeting credit card goals with gap factory, awarded gifts and gift cards
- Received 6 Homer Badges for my customer service at home depot, each badge is for different moments managers or head cooperate noticed my ability to greet and keep a smile on my face while always assisting customers and being a team worker.
Certification
- certified cosmotologist
References
- Hadiyah McCall (908-590-7420 gap factory coworker
- Aisha (862) 899-2872 home depot employee coworker/friend
- Terrell simmons (862) 241-4705 gap factory worker
- Kiarra (516) 252-2934 friend
- Sierra (862) 216-9814 home depot employee
- Driton (973) 820-1585 home depot my department supervisor
References
References available upon request.
Timeline
Sales Floor Associate
Home Depot
03.2023 - Current
Amazon Shopper
Amazon
09.2020 - 02.2021
Sales Associate
Gap Factory
05.2018 - 11.2019
Lord & Taylor
Livingston
11.2015 - 09.2016
Care Provider
IHS Little angels
11.2013 - 03.2014
Youth Instructor
The Salvation Army
07.2012 - 08.2013
Certificate in Cosmetology - Cosmotology
The Hair Design School
High School Diploma -
East Orange Campus High School
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