Summary
Overview
Work History
Education
Skills
Timeline
Generic

Talaiyla Franklin

Mansfield

Summary

Resourceful individual with a solid foundation in customer service and time management. Experienced in collaborating with healthcare teams to improve service delivery and support patient needs, ready to leverage skills to enhance customer experiences.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Rotech Healthcare
Dallas
02.2025 - Current
  • Assisted patients with equipment setup and usage for home healthcare needs.
  • Educated customers about product features and benefits effectively.
  • Scheduled appointments while coordinating with various departments and staff members efficiently.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Collaborated with healthcare teams to ensure timely delivery of services.

Order Picker

Amazon
Fort Worth
07.2024 - 01.2025
  • Operated handheld scanners to track inventory movements efficiently.
  • Selected and picked customer orders accurately from designated areas.
  • Collaborated with team members to meet daily picking targets consistently.
  • Participated in training sessions to improve order picking techniques effectively.
  • Fulfilled orders quickly to accomplish challenging daily objectives.

Cashier

Walmart
Greenville
05.2023 - 09.2023
  • Handled cash, credit, and gift card transactions using point-of-sale systems.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Assisted customers with product inquiries and provided friendly service.
  • Managed returns and exchanges following store policies effectively.

Education

Associate of Arts - Pharmacy

Mississippi Delta Community College
Moorhead, MS
07-2023

High School Diploma -

West Bolivar High School
Rosedale, MS
05-2020

Skills

  • Product knowledge
  • CRM software
  • Customer service
  • Problem solving
  • Effective communication
  • Conflict resolution
  • Time management

Timeline

Customer Service Representative

Rotech Healthcare
02.2025 - Current

Order Picker

Amazon
07.2024 - 01.2025

Cashier

Walmart
05.2023 - 09.2023

Associate of Arts - Pharmacy

Mississippi Delta Community College

High School Diploma -

West Bolivar High School
Talaiyla Franklin