Talal Hasan
Gilbert,AZ
Summary
Senior retail banking professional with over four years of experience in branch operations, customer service, and account servicing. Achieved rapid career progression at U.S. Bank from Client Relationship Consultant (Banker II to Banker III) within one year. Currently serve as the highest-level banker in the branch under the Branch Manager, providing critical support in daily operations, staff guidance, ATM oversight, and branch-level issue escalation. Committed to expanding expertise in AML and financial crimes compliance through CAMS preparation and formal coursework, ensuring adherence to regulatory standards. Renowned for reliability, strong judgment, and meticulous attention to detail in highly regulated environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Client Relationship Consultant – Banker III
U.S. Bank
Chandler, AZ
11.2025 - Current
- Serve as the senior banker and assistant-manager–level resource, supporting daily branch operations and decision-making.
- Oversee ATM operations, including balancing, cash availability, issue resolution, and coordination with internal teams and vendors.
- Monitor branch-level check fraud and customer fraud activity, identifying irregular transactions and escalating findings to the Operations Manager in accordance with policy.
- Review account activity and transactions to ensure accuracy and adherence to internal procedures.
- Handle complex customer issues and escalations requiring senior-level support.
- Support audits, security procedures, and operational reviews.
- Provide guidance and day-to-day support to Banker I/II staff.
Client Relationship Consultant – Banker II
U.S. Bank
Chandler, AZ
11.2024 - 11.2025
- Assisted clients with daily banking transactions, account servicing, and product support.
- Opened and maintained consumer and business accounts with complete and accurate documentation.
- Followed authentication, security, and operational procedures to protect customer accounts.
- Reviewed transactions and account activity to identify discrepancies or irregularities.
- Escalated operational issues and customer concerns in accordance with established procedures.
- Educated customers on digital banking tools and self-service options.
- Supported overall branch operations through accuracy, organization, and attention to detail.
- Consistently met performance and operational expectations, resulting in promotion within one year.
Bank Teller
Wells Fargo
Scottsdale, AZ
09.2023 - 11.2024
- Processed cash and non-cash transactions accurately in a high-volume environment.
- Maintained strict adherence to cash handling, security, and internal procedures.
- Assisted customers with account inquiries and routine banking needs.
- Shadowed the Operations Manager for six months, gaining exposure to audits, internal controls, operational reviews, and branch-level risk procedures.
- Supported daily balancing and transaction accuracy.
Manager
Golden Restaurant & Bakery
Tempe, AZ
06.2016 - 07.2022
- Managed daily operations including cash handling, deposits, and reconciliation.
- Supervised staff scheduling, task assignments, and daily workflow.
- Trained new employees on procedures, customer service standards, and register operations.
- Assisted with inventory management, ordering, and vendor coordination.
- Resolved customer concerns and ensured smooth front-of-house operations.
Education
Accounting
Chandler-Gilbert Community College
Chandler, AZHigh School Diploma -
Corona Del Sol High School
Tempe, AZ05-2021
Skills
- Retail Core Banking Systems
- ATM Management & Monitoring Systems
- Branch-Level Transaction Review & Monitoring Tools
- Branch Operations & Oversight
- ATM Operations
- Transaction Review & Accuracy
- Customer Escalation Handling
- Internal Controls & Procedures
- Documentation & Reporting
- Digital Banking Support
- Team Guidance & Training
- Time Management & Organization
Certification
- Certified Anti-Money Laundering Specialist (CAMS) – In Progress
- AML Foundations Coursework – In Progress
- Ongoing internal training in banking operations, security, and compliance procedures
Languages
English and Arabic (Advanced – speaking, writing, translation)
Timeline
Client Relationship Consultant – Banker III
U.S. Bank
11.2025 - Current
Client Relationship Consultant – Banker II
U.S. Bank
11.2024 - 11.2025
Bank Teller
Wells Fargo
09.2023 - 11.2024
Manager
Golden Restaurant & Bakery
06.2016 - 07.2022
Accounting
Chandler-Gilbert Community College
High School Diploma -
Corona Del Sol High School
KEY RESPONSIBILITIES & SCOPE
- Primary operational support to Branch Manager for daily branch activities
- First point of contact for ATM operations and cash availability
- Initial reviewer of branch transaction issues, check fraud, and customer fraud concerns
- Escalation liaison between branch staff and Operations Manager
- Trusted with sensitive customer, transactional, and operational information