Talalupelele Palepua
Anchorage,Alaska
Summary
Skilled professional successful at managing a high volume of collections calls in fast-paced, demanding environments. Excellent conflict resolution and interpersonal skills. Adept at relating to clients of all background and financial levels.
Overview
11
11
years of professional experience
Work History
Member Service Representative
Global Federal Credit Union
Anchorage, AK
03.2024 - Current
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Answered incoming calls regarding membership benefits and services.
- Handled customer complaints in an efficient and courteous manner.
- Maintained accurate records of member interactions and transactions.
- Adhered to all applicable policies, procedures, regulations, and laws.
- Verified identity information on new accounts using established procedures.
- Provided guidance to members on how best to use products or services offered by the organization.
- Researched complex issues related to accounts or services provided by the organization.
- Attended training sessions regularly to stay abreast of changes in company policies or procedures.
Control Officer
Global Federal Credit Union
Anchorage, AK
11.2016 - 08.2023
- Maintained accurate records of customer accounts and payments.
- Monitored overdue accounts and contacted customers to arrange payment plans.
- Investigated and resolved customer queries promptly.
- Processed incoming payments in compliance with financial policies and procedures.
- Developed strategies to reduce overdue debt levels in a timely manner.
- Negotiated repayment terms with customers having difficulty meeting their obligations.
- Ensured compliance with relevant legislation relating to data protection, anti-money laundering.
Resident Monitor
Geo Group Inc
Anchorage, AK
01.2014 - 09.2016
- Monitored building entrances, exits and common areas to ensure safety of residents.
- Provided assistance to residents with daily living activities such as meal preparation, housekeeping and laundry.
- Assisted in the maintenance of resident records and files.
- Conducted regular rounds of assigned areas to ensure security measures were being followed.
- Responded promptly to emergency situations and took necessary action to resolve issues.
- Maintained accurate documentation of incidents or unusual occurrences involving residents.
- Provided support to medical staff during doctor visits or hospital stays for residents.
- Coordinated transportation arrangements for medical appointments or other events as needed by residents.
- Maintained safety and control of facility residents.
Education
High School Diploma -
Junction City High School
Junction City, KS05-2008
Skills
- Skip Tracing
- Payment Processing
- Decision-making capabilities
- Interpersonal Skills
- Organizational Skills
- Problem-solving abilities
- Self Motivation
- Multitasking
- Strong computer skills
Timeline
Member Service Representative
Global Federal Credit Union
03.2024 - Current
Control Officer
Global Federal Credit Union
11.2016 - 08.2023
Resident Monitor
Geo Group Inc
01.2014 - 09.2016
High School Diploma -
Junction City High School
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