Talan Bolt
Owasso,OK
Summary
Dynamic Front Desk Manager with a proven track record at Airtopia, excelling in customer service and problem-solving. Expert in training staff and enhancing guest satisfaction, significantly contributing to retention and professional growth. Skilled in both check-in/check-out procedures and fostering supportive environments, showcasing a blend of hard and soft skills without relying on numerical achievements.
Overview
3
3
years of professional experience
Work History
Front Desk Manager
Airtopia
05.2022 - 12.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Education
No Degree -
Owasso High School
Owasso, OKSkills
- Customer service
- Check-in and Check-out procedures
- Problem-solving skills
- Problem-solving
Timeline
Front Desk Manager
Airtopia
05.2022 - 12.2024
No Degree -
Owasso High School
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