Talana Williams
Baton Rouge,LA
Summary
Professional CDL Class B Driver with extensive experience in safe vehicle operation and customer service. Demonstrated ability to address passenger inquiries and maintain punctuality while adhering to safety protocols. Seeking to leverage strong work ethic and problem-solving skills to enhance operational efficiency.
Overview
16
16
years of professional experience
Work History
CDL Class B Driver
McDermott
Port Arthur, TX
06.2024 - 05.2026
- Operated commercial vehicles in compliance with safety regulations and company policies.
- Conducted pre-trip inspections to verify vehicle safety and operational readiness.
- Transported passengers safely along prescribed routes according to tight schedules.
- Documented daily logs for mileage, passenger counts, and incidents accurately.
- Developed and maintained positive relationships with passengers and other drivers.
CDL Class B Driver
Hotard
Port Arthur, TX
10.2023 - 06.2024
- Conducted pre-trip inspections to maintain vehicle safety standards.
- Provided exceptional customer service, addressing passenger inquiries and concerns promptly.
- Assisted in training new drivers on operational procedures and safety protocols.
- Followed all relevant schedules for routes and arrivals.
CDL Class B Driver
Transdev
Baton Rouge, LA
04.2022 - 06.2024
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Promoted a positive work environment as part of a team-oriented atmosphere among fellow drivers.
- Transported customers to and from Campus.
- Followed all relevant schedules for routes and arrivals.
Customer Service Representative
BC FORWARD For ACCENTURE
03.2021 - 10.2023
- Resolved customer inquiries through multiple communication channels, ensuring timely and effective support.
- Collaborated with team members to enhance service delivery processes and improve client satisfaction.
- Managed escalated issues, providing solutions while maintaining positive customer relationships.
- Educated customers about billing, payment processing and support policies and procedures.
CDL Class B Driver
Waste Pro
Prairieville, LA
01.2016 - 04.2020
- Operated garbage truck, ensuring compliance with safety regulations and traffic laws.
- Drove trucks along established routes, through residential streets and alleys and business and industrial areas.
- Returned cans and garbage receptacles to curbs for easy retrieval.
- Consistently met weight restrictions for landfills, avoiding costly penalties for overloading trucks.
Construction Flagger
Jacobs Field Services
Baton Rouge, LA
08.2013 - 12.2015
- Directed traffic flow to ensure safety of workers and motorists at construction sites.
- Collaborated with project managers to develop effective traffic control plans.
- Implemented safety protocols, reducing incidents and enhancing compliance with regulations.
- Removed debris and waste from job sites.
Scaffold Helper
Brock Services
Baton Rouge, LA
02.2010 - 07.2013
- Assisted skilled tradespeople in various construction tasks while ensuring site cleanliness.
- Conducted regular inspections of scaffolding to ensure structural integrity and safety standards were met.
- Loaded and unloaded scaffolding materials, optimizing space and reducing hazards.
- Monitored equipment for safety compliance, reporting issues promptly to supervisors.
Education
Certificate - Medical Insurance Billing And Coding
MedVance Institute
Baton Rouge, LANo Degree - Business
Baton Rouge Community College
Baton Rouge, LASkills
- Defensive driving techniques
- Class B CDL passenger and airbrake endorsement
- TWIC
- Professionalism and punctuality
- Hazardous materials handling
- Problem-solving capacity
- Strong work ethic
- Time management
- Attention to detail
Timeline
CDL Class B Driver
McDermott
06.2024 - 05.2026
CDL Class B Driver
Hotard
10.2023 - 06.2024
CDL Class B Driver
Transdev
04.2022 - 06.2024
Customer Service Representative
BC FORWARD For ACCENTURE
03.2021 - 10.2023
CDL Class B Driver
Waste Pro
01.2016 - 04.2020
Construction Flagger
Jacobs Field Services
08.2013 - 12.2015
Scaffold Helper
Brock Services
02.2010 - 07.2013
Certificate - Medical Insurance Billing And Coding
MedVance Institute
No Degree - Business
Baton Rouge Community College