Talasia Bryant
Frederick,United States
Summary
Dynamic Plan Advisor at UMR with a proven track record in enhancing member satisfaction through effective communication and analytical problem-solving. Skilled in documentation and reporting, I foster strong relationships while ensuring compliance and accuracy in claims resolution. A goal-driven professional dedicated to delivering exceptional service and advocating to overcome challenges.
Overview
11
11
years of professional experience
Work History
Plan Advisor
UMR
Onalaska, Wisconsin
08.2024 - Current
- Adept at utilizing various complex software applications on a day-to-day basis to find answers to the challenges our members are facing and guaranteeing their high satisfaction.
- Effectively able to assist with members' questions related to their health insurance claims, plan benefits, and reimbursements.
- Completed data entry for medical records received from providers and routed to appropriate departments, including clinical, SIU, and subrogation.
- Able to skillfully navigate internal policies and procedures, healthcare guidelines. and benefit plan documents to gather essential information.
- Facilitated communication between members and providers to ensure accurate claim resolution.
Fine Jewelry Sales Consultant
Boscov's
Frederick, MD
09.2022 - 08.2024
- Adheres to company compliance by accurately completing transaction paperwork and maintaining records of customer purchases and preferences.
- Delivers exceptional customer service by addressing inquiries and assisting with jewelry selections.
- Develops visually appealing ways to showcase merchandise.
- Execute daily operations related to inventory by restocking shelves, arranging displays, and counting items.
- Cultivated strong customer relationships with personalized attention.
- Facilitated procurement by coordinating orders with suppliers and store branches.
- Worked closely with colleagues to develop and implement effective marketing strategies that increased sales.
Youth Mentor
UTurn116, Inc.
Frederick, MD
05.2014 - 09.2021
- Developed strong connections with adolescents facing challenges while serving as a positive role model.
- Assisted youth with hands-on learning of life lessons, and advocated for their needs and concerns to trusted adults.
- Intervened in challenging situations, diffusing tensions and demonstrating empathy towards at-risk children.
- Conducted assessments to identify mentorship opportunities for addressing underlying issues.
- Contributed to the success of outreach initiatives by assisting with the planning and execution of programs, events, and activities.
Education
High School Diploma -
UTurn Academy
Frederick, MD05-2022
Skills
- Goal-Driven
- Mentoring
- Analytical Thinking
- Team Collaboration
- Strong Communication and Interpersonal Skills
- Honest and Dependable
- Documentation and Reporting
- Attention to Detail
Timeline
Plan Advisor
UMR
08.2024 - Current
Fine Jewelry Sales Consultant
Boscov's
09.2022 - 08.2024
Youth Mentor
UTurn116, Inc.
05.2014 - 09.2021
High School Diploma -
UTurn Academy
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