TaLaya Moore

Professional Summary

Detail-oriented Shipping Clerk with proven experience managing the end-to-end logistics of high-value electronic components. Skilled in prioritizing daily shipping schedules, inspecting technical products for quality compliance, and packaging goods according to strict regulatory and customer standards. Proficient in advanced shipping software, enterprise resource planning (ERP) platforms, and carrier systems to ensure accurate tracking and on-time delivery.

Professional Experience

• Managed end-to-end shipping operations for finished circuit boards, ensuring 100% compliance with custom customer specifications and internal quality benchmarks.
• Packaged technical products securely, ensuring compliance with industry best practices, customer specifications, and governmental transport regulations.
• Prioritized daily job queues in a fast-paced environment to consistently meet demanding dispatch deadlines and client timelines.
• Conducted quality assurance checks on outgoing circuit boards, inspecting items for physical defects like warp or twist and verifying required technical documentation.
• Enhanced customer communication by providing real-time tracking updates via email and fax, fostering transparency and increasing client satisfaction.
• Operated warehouse equipment safely, including pallet jacks, to efficiently move, stage, and organize bulk inventory for carrier pickup.

Key Skills & Technical Proficiencies

• Logistics & Carriers: UPS, FedEx, DHL, Pallet Jack Operation
• Software & Systems: Oracle ERP, Advanced Shipment Tracking Programs
• Office Productivity: Microsoft Excel, Microsoft Word
• Compliance & Quality: Quality Assurance Inspection, Regulatory Compliance, Custom Packaging

• Delivered exceptional customer service by efficiently managing returns and ensuring customer satisfaction
• Guided customers in purchase decisions, effectively locating merchandise and resolving issues to enhance their shopping experience
• Promoted company products and services, increasing customer awareness and engagement
• Tracked quality control and satisfaction records, identifying actionable insights to enhance customer service
• Demonstrated strong communication and interpersonal skills
• Executed great accuracy, and high-quality organization skill.
• Tracked quality control and satisfaction records, identifying insights to enhance customer service effectiveness
• Complied with company policies, procedures, and standards of ethics and integrity

• Assisted members with purchase decisions, locating merchandise, and resolving concerns
• Engaged customers by promoting company products and services during interactions.
• Promoted company products and services, enhancing member awareness and engagement
• Provided member services by acknowledging members and identifying member needs
• Demonstrated strong communication and interpersonal skills
• Executed accurate transactions and organized merchandise, ensuring a seamless shopping experience
• Organized and zoned merchandise areas to enhance product visibility and accessibility. and arranged/organized merchandise
• Provided lead services in Tobacco, Member Services, Money Center, Garden Center
• Maintained quality control and satisfaction records, tracking member feedback to ensure high service standards.
• Comply with company policies, procedures, and standards of ethics and integrity