Taleah Ware

• Increased client satisfaction.
• Monitor team performance, report on metrics, and assist with backend processes.
• Improved team productivity by implementing efficient management strategies and streamlining communication channels.
• Enhanced team performance by providing regular coaching, feedback, and skill development opportunities.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responding proactively and positively to rapid change.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Streamlined call center processes for improved efficiency and reduced wait times.

INTERNSHIP SUMMER 2022 AT PREMIER BANKCARD

Accomplished during this internship:

• Assisted in management roles such as leading a team, fee credits, coaching calls, Google team, question gate, and other backend processes.
• Team leader of the President's Challenge, organized meetings, and communication channels.
• Spent overtime working on procedures and with the Security department to complete tasks by set deadlines.
• Created, Reviewed, and Edited materials for WAH agents, Aux Codes, Dispute Review Excel Sheets, and Audits
• Networking with employees, and different departments, and becoming more active in the PREMIER community.

• Helped customers complete purchases, locate items, and join reward programs.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.

• Offering advice and assistance to customers, paying attention to special needs and wants.
• Managing and learning multiple softwares simultaneously.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pickup.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Restocked and organized merchandise in front lanes.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Mentored new team members on POS system operation, customer service strategies, and sales goals.