Raiden Windholz
Rancho Santa Margarita,CA
Summary
Experienced and confident individual with a strong background in customer service and employee supervision. Proficient in multitasking and offering positive support and creative solutions in any work setting. Excels at resolving challenging issues pertaining to the workplace or customers. Showcases a dedicated commitment to meeting corporate requirements, while maintaining a high degree of professionalism for all parties involved.
Overview
3
3
years of professional experience
Work History
Fulfillment Team Lead
Lowe's
05.2024 - Current
- Prepared and overlooked appliance installation appointments, contractor deliveries, and in store pick-up orders.
- Supersized a department of employees to ensure timely numbers and satisfied customers were provided daily.
- Trained new team members by relaying information on company procedures, programs, and safety requirements.
- Communicated with management frequently on employee ethics and system improvements.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Collected, arranged, and input information into a database system.
Customer Service Representative
Lowe's
08.2023 - 05.2024
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Utilized customer service software to manage interactions and track customer satisfaction.
Crew Member
Wendy's
10.2021 - 05.2022
- Offered much freehand support in the work environment
- Provided exponential customer service on the work floor
- Wouldn't mind getting multitasking, while communicating with a drive-in customer
- Collaborated with team members to complete orders.
- Frequently cleaned and maintained all areas of restaurant to promote clean workspace.
Education
High School Diploma -
Trabuco Hills High School
Mission Viejo, CA06.2022
Skills
- Production/Performance Monitoring
- Quality Control
- Efficient Multitasking
- Regulatory Compliance
- Operations Management
- Performance Improvement
State
CA
City
Rancho Santa Margarita
Zip
92688
References
Provided at interview
Timeline
Fulfillment Team Lead
Lowe's
05.2024 - Current
Customer Service Representative
Lowe's
08.2023 - 05.2024
Crew Member
Wendy's
10.2021 - 05.2022
High School Diploma -
Trabuco Hills High School
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