Alex Brooks-Perkins
Richmond,VA
Summary
Supportive Team Lead with six years of experience leading teams. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
12
12
years of professional experience
Work History
FULFILLMENT TEAM LEAD
Bank of America
01.2022 - Current
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.
- Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
- Served as role model for team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Managed team of twelve aligned to high net worth clients and high producing sales teams that carried 100% more loans per person funding over $650 million in new loans each year
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
ANALYST II- TECH DELIVERY
Bank of America
10.2020 - 01.2022
- Contribute to analysis and design efforts for large scale UI applications within major bank platforms
- Partner with multiple teams to design and deploy critical systems within existing infrastructure
- Consistently work to simplify design of end user software
- Subject matter expert in client data and relationships between multiple internal systems
SENIOR OPERATIONS CONSULTANT
Bank of America
08.2014 - 09.2020
- Developed comprehensive training programs to cultivate skilled workforce and promote continuous professional growth.
- Formulated risk mitigation strategies, proactively addressing potential challenges before they escalated into larger issues.
- Streamlined operational processes by identifying inefficiencies and implementing targeted solutions.
- Provided expert guidance and support to internal stakeholders during periods of organizational change, ensuring minimal disruption to operations.
- Developed strong relationships with cross-functional departments to support successful project execution.
- Contributed to development of company-wide best practices by actively participating in leadership meetings and sharing insights from team's experiences.
- Established culture of accountability within team, resulting in higher levels of individual responsibility towards achieving organizational goals.
CUSTOMER SERVICE- CONSUMER DEPOSITS
Bank of America
02.2014 - 08.2014
- Develop solutions to create value and deepen relationships with current and prospective customers
- Provide knowledge of current and future bank products to effectively problem solve challenges
- Provide well organized oral and written feedback to improve current line of business
HOME SERVICE SPECIALIST LEVEL 2
Bank of America
10.2012 - 01.2014
- Streamlined communication channels between team members and clients, leading to more efficient workflows and higher overall satisfaction rates.
- Managed multiple concurrent projects while maintaining strict adherence to deadlines without compromising quality standards or customer satisfaction levels.
- Mentored junior staff members on technical skills, fostering collaborative learning environment within team.
- Reduced costs by identifying opportunities for process improvements and recommending cost-effective solutions to management.
Education
BACHELORS IN ECONOMICS -
Hampden-Sydney College
Hampden Sydney, VASkills
- Production Monitoring
- Performance monitoring
- Regulatory Compliance
- Trend tracking
- Operations Management
Timeline
FULFILLMENT TEAM LEAD
Bank of America
01.2022 - Current
ANALYST II- TECH DELIVERY
Bank of America
10.2020 - 01.2022
SENIOR OPERATIONS CONSULTANT
Bank of America
08.2014 - 09.2020
CUSTOMER SERVICE- CONSUMER DEPOSITS
Bank of America
02.2014 - 08.2014
HOME SERVICE SPECIALIST LEVEL 2
Bank of America
10.2012 - 01.2014
BACHELORS IN ECONOMICS -
Hampden-Sydney College