Talejhia R. Taylor
Burlington,NC
Summary
Responsible and ambitious student and professional with excellent time management skills seeking an entry level opportunity that will allow me to utilize my customer service, organizational, and communication skills.
Overview
7
7
years of professional experience
Work History
Ceva Logistics
01.2020 - Current
- Control inventory levels by conducting physical counts periodically.
- Allocate and label orders.
- Contribute to team effort to ensure orders are shipped promptly.
- Respond to customer inquiries related to billing, accounts, and statements.
Customer Service Professional/Agent Services Representative
Blue Cross Blue Shield of NC
01.2021 - 01.2023
- Support the mission and values of our company by implementing the 4 C’s on every call being caring, collaborative, creative, and committed.
- Perform probing and problem solving methods to insure all customer inquiries or concerns are resolved on first contact.
- Work closely with other entities within BCBS to provide an excellent customer service experience for each individual member and answer inbound calls for benefits/eligibility, billing, claims, and provider skill sets.
Forever Kids Childcare
01.2018 - 01.2020
- Helped prepare meals and organize mealtimes and snacks for children
- Assisted in developing schedules and routines to ensure that children had enough physical activity, rest, and playtime
- Supervised and monitored the safety of children.
Education
Dental Hygiene
Guilford Technical Community College
Greensboro, NCAssociate Of Applied Arts - Business Administration
Winston Salem State University
Winston-Salem, NC01.2022
Skills
Salesforce, Quickbooks, Excel, Microsoft Word, Outlook, Genesys,
Timeline
Customer Service Professional/Agent Services Representative
Blue Cross Blue Shield of NC
01.2021 - 01.2023
Ceva Logistics
01.2020 - Current
Forever Kids Childcare
01.2018 - 01.2020
Dental Hygiene
Guilford Technical Community College
Associate Of Applied Arts - Business Administration
Winston Salem State University
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