Talesha D. Coleman
Charlotte,NC
Summary
Compassionate and skilled Master of Social Work (MSW) candidate with extensive experience in client advocacy, crisis intervention, and evidence-based therapeutic approaches. Proficient in serving diverse populations, including those with dual diagnoses, through clinical assessments, therapy facilitation, and interdisciplinary collaboration. Dedicated to fostering client empowerment and achieving sustainable outcomes in community mental health settings..
Overview
8
8
years of professional experience
1
1
Certification
Work History
Field Placement Intern
Serenity Care and Comfort Counseling Services
05.2024 - Current
- Conduct comprehensive biopsychosocial assessments for individuals with co-occurring disorders
- Facilitate individual and group therapy sessions utilizing evidence-based modalities (CBT, MI, trauma-informed care)
- Collaborate with inter disciplinary teams to develop client-centered treatment plans
- Deliver crisis intervention support, ensuring client safety and stabilization
Liaison
Atrium Health
03.2022 - Current
- Company Overview: Copperfield OB/GYN
- Serve as a critical communication link between patients, physicians, and clinical staff to facilitate smooth healthcare delivery and improve patient satisfaction
- Coordinate pre-visit planning by reviewing patient charts, scheduling necessary diagnostic tests, and confirming required documentation
- Educate patients on healthcare procedures and follow-up care, enhancing their understanding of treatment plans
- Assist in patient intake and discharge processes, ensuring accurate and timely documentation in electronic health records (EHR)
- Act as a point of contact for resolving patient concerns, providing empathy and solutions in high-pressure situations
- Develop and maintain a tracking system for referrals, resulting in a 20% reduction in delayed appointments
- Copperfield OB/GYN
Field Placement Intern
New Beginnings
03.2023 - 11.2023
- Guided clients in creating personalized coping strategies for mental health management
- Conducted outcome evaluations through progress assessments and client feedback
- Participated in case reviews to address complex cases with team-based solutions
- Supported the design and rollout of customized therapeutic interventions
Patient Connection Concierge
Atrium Health
02.2021 - 03.2022
- Assisted patients with navigating healthcare services, including appointment scheduling and referrals
- Acted as a liaison between patients and healthcare providers, ensuring high-quality care delivery
- Supported clinical staff by managing patient inquiries and concerns in a fast-paced healthcare environment
City Carrier Assistant
United States Postal Service
04.2017 - 02.2021
- Delivered mail, packages, and parcels accurately and efficiently along designated routes, ensuring timely service to residential and business customers
- Operated and maintained postal vehicles in compliance with safety regulations
- Managed high volumes of mail and packages daily, sorting and organizing items for optimal delivery efficiency
- Provided exceptional customer service, addressing inquiries and resolving delivery issues professionally
- Ensured compliance with USPS policies and procedures, including safeguarding mail and packages from loss or theft
- Adapted to varying weather conditions and demanding physical requirements to meet delivery schedules
- Collaborated with team members and supervisors to optimize route efficiency and improve overall operational effectiveness
Education
Master of Social Work (MSW) -
Grand Canyon University
Phoenix, AZ04.2025
Bachelor of Arts - Sociology
North Carolina Agricultural and Technical State University
Greensboro, NC05.2014
Skills
- Biopsychosocial assessments
- Cognitive Behavioral Therapy (CBT)
- Motivational Interviewing (MI)
- Trauma-informed care
- Crisis intervention and de-escalation
- Group therapy facilitation
- Active listening and empathy
- Conflict resolution and mediation
- Cultural competency
- Team collaboration in multidisciplinary settings
- Case management software
- Client documentation and progress reporting
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Certification
- CPR and First Aid certified, 2024
- Trauma-Informed Care – Certification, 2023
- Motivational Interviewing – Continuing Education Course, 2023
- Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) – Training Completion, 2023
Fieldplacementexperience
- Field Placement Intern, Serenity Care and Comfort Counseling Services, 05/24, Present, Conduct comprehensive biopsychosocial assessments for individuals with co-occurring disorders., Facilitate individual and group therapy sessions utilizing evidence-based modalities (CBT, MI, trauma-informed care)., Collaborate with interdisciplinary teams to develop client-centered treatment plans., Deliver crisis intervention support, ensuring client safety and stabilization.
- Field Placement Intern, New Beginnings, 03/23, 11/23, Guided clients in creating personalized coping strategies for mental health management., Conducted outcome evaluations through progress assessments and client feedback., Participated in case reviews to address complex cases with team-based solutions., Supported the design and rollout of customized therapeutic interventions.
Timeline
Field Placement Intern
Serenity Care and Comfort Counseling Services
05.2024 - Current
Field Placement Intern
New Beginnings
03.2023 - 11.2023
Liaison
Atrium Health
03.2022 - Current
Patient Connection Concierge
Atrium Health
02.2021 - 03.2022
City Carrier Assistant
United States Postal Service
04.2017 - 02.2021
Master of Social Work (MSW) -
Grand Canyon University
Bachelor of Arts - Sociology
North Carolina Agricultural and Technical State University