TALESHA SHARKEY
Olive Branch,MS
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
6
6
years of professional experience
Work History
TEAM LEADER
DHL Supply Chain
Memphis, TN
08.2019 - Current
- Motivated team to achieve optimal results through effective communication and interpersonal skills.
- Analyzed performance data to identify areas of improvement.
- Resolved problems and escalated high-level issues to supervisor within established timeframe.
- Plan and arrange team meetings where you may go through project details, assign tasks, establish goals, and resolve issues.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Labor Share: Keter Savannah, Georgia - Nike Memphis, TN
- Manage over 30 associates per daily production.
Server Manager
Mr. P'S
Southaven , MS
01.2023 - 11.2023
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction
Customer Service Associate
Target
Memphis, TN
10.2021 - 07.2023
- Efficiently handled escalated customer inquiries in order to maintain positive working relationships.
- Attend documents and payment discrepancies.
- Offer speedy, friendly, and exciting checkout service
- Trained new employees on proper procedures for responding to customer inquiries or complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative (REMOTE)
National Filter Media
Olive Branch, MS
08.2017 - 11.2019
- Resolved product or service problems by clarifying customer's complaints and determining cause of problem.
- Demonstrated strong communication skills while interacting with customers over phone, via email, or in person.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Informed customers about special promotions and provided detailed information for various products.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Tracked customer service cases and updated service software with customer information.
Education
HIGH SCHOOL DIPLOMA -
Independence High School
Independence, MS 08.2009 - 05.2012
Skills
Daily Workflow Improvement Issue ResolutionKey Performance Indicators (KPI) Verbal and Written Communication Effective Customer ServiceCash Drawer Management Money Handling
Knowledgeable in [Microsoft,Excel,JDA, Blue Yonder]
Telemarketing expertise
Performance improvement
Technical Support
Problem-Solving
Flexible and Adaptable
Dependable and Responsible
Excellent Communication
Safety processes and procedures
Staff education and training
Employee Evaluation
Timeline
Server Manager
Mr. P'S
01.2023 - 11.2023
Customer Service Associate
Target
10.2021 - 07.2023
TEAM LEADER
DHL Supply Chain
08.2019 - Current
Customer Service Representative (REMOTE)
National Filter Media
08.2017 - 11.2019
HIGH SCHOOL DIPLOMA -
Independence High School
08.2009 - 05.2012