Proactive and versatile technology professional with a strong background in software development, system administration, and technical support. Recognized for exceptional problem-solving abilities and fostering robust relationships with clients and team members. Committed to driving team success through effective collaboration and continuous learning, consistently delivering high-quality results in fast-paced environments. Aiming to leverage adaptability and customer-focused approach to contribute significantly to organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Director, Strategic Logistics and Supply Chain Management
Air Force
Scott AFB, IL
10.2023 - 06.2025
Oversaw management operations for logistics and supply chain personnel.
Developed alliance with 618th Air Operations Center to enhance expert integration.
Streamlined procurement processes by engaging with eight depots to ensure timely delivery of parts for 407 C-17 aircraft.
Managed sourcing operations for team of 14 to fulfill 10,000 crucial orders.
Expedited the procurement of four vital parts for an Air Force Reserve Command (AFRC) unit
Worked alongside HQ AMC Logistics Directorate (A4) to advance field-level programs.
Collaborated with three depots to resolve 52 critical C-17 fire bottle shortages
Earned professional recognition in Agile Leadership through a $15,000 investment.
Facilitated team-building activities to strengthen diversity initiatives.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Led cross-functional teams in the development of innovative solutions to complex problems.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Oversaw strategic planning and implementation to ensure organizational goals were met.
Promoted a culture of innovation and encouraged staff to contribute ideas.
Recruited, trained, supervised, evaluated and mentored staff members.
Established relationships with vendors and suppliers to secure favorable terms for materials or services.
Mitigated business risks by working closely with staff members and assessing performance.
Streamlined supply chain management to reduce costs and improve efficiency.
Facilitated professional development programs to build a high-performing team.
Facilitated collaboration between teams by encouraging open communication channels.
Enhanced customer satisfaction through the development of service improvement initiatives.
Cultivated relationships with stakeholders to secure support and funding for key initiatives.
Established performance metrics and evaluated staff to promote continuous improvement.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Exceeded customer satisfaction by finding creative solutions to problems.
Worked effectively in team environments to make the workplace more productive.
Maintained updated knowledge through continuing education and advanced training.
Stock Control Manager
United States Air Force, USAF
Scott AFB, IL
05.2023 - 09.2023
Managed and controlled inventory levels
Provided expert guidance on enterprise stock control requirements
Participated in weekly meetings with senior management team members.
Conducted regular meetings with staff to discuss progress on projects.
Initiated and implemented new administrative processes to improve efficiency.
Collaborated with other departments to develop innovative solutions to problems.
Maintained records of employee attendance and performance.
Trained, coached and mentored military units to improve readiness and training.
Resolved customer complaints in an efficient and professional manner.
Created presentations for internal departments or external clients.
Prepared reports on operational activities for upper management review.
Responded quickly and efficiently to emergency situations requiring immediate attention.
Monitored workflow to ensure deadlines were met in a timely manner.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Completed day-to-day duties accurately and efficiently.
Maintained updated knowledge through continuing education and advanced training.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Recognized by management for providing exceptional customer service.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Worked effectively in team environments to make the workplace more productive.
Quality Assurance Manager
Air Force
Hurlburt Field, FL
06.2021 - 05.2023
Led a team of 10 personnel across seven Air Force Specialty Codes (AFSCs)
Managed inspection of over 3,000 processes to maintain quality assurance.
Orchestrated the merger of two major stock control operations
Managed the development and maintenance of quality management systems (QMS), ensuring continuous improvement and efficiency.
Analyzed quality control data to identify trends, root causes of issues, and areas for improvement in processes and product quality.
Supervised and guided inspectors, technicians, and other staff.
Led cross-functional teams in conducting detailed product audits, identifying quality issues and ensuring compliance with specifications.
Created reports detailing results from inspections, tests, investigations that were used by senior management for decision-making purposes.
Investigated customer feedback and developed strategies for addressing complaints quickly and efficiently.
Facilitated regular quality reviews with senior management, providing insights and recommendations for quality improvement.
Monitored product trends and suggested changes.
Updated and maintained documentation related to quality assurance processes, procedures, and reports to ensure regulatory compliance.
Compiled data on quality issues and vulnerabilities and reported findings with suggestions for improvement.
Led sustainability initiatives within the quality department, focusing on waste reduction and improving environmental impact.
Managed continuous improvement strategies to improve manufacturing margins and reduce costs.
Participated in meetings with customers regarding product specifications or other quality-related topics.
Directed the preparation and execution of internal and external audits, achieving compliance with ISO standards and other regulatory bodies.
Conducted internal audits of processes, products, and systems to ensure compliance with quality standards.
Established procedures and quality standards.
Represented the quality assurance department in cross-departmental meetings, contributing to strategic planning and operational efficiency.
Trained and mentored quality assurance staff, enhancing their skills and knowledge in quality standards and best practices.
Identified needed resources and aligned with project milestones, deliverables, and prioritization for viable production planning.
Kept records of quality reports and statistical reviews.
Documented all findings from investigations into non-conformances in order to track progress towards resolution.
Performed root cause analysis on non-conforming materials or products in order to determine appropriate corrective actions.
Monitored production activities for conformance to established quality requirements.
Reviewed current standards and policies.
Conducted risk assessments and validation activities to mitigate potential quality and compliance risks.
Developed and implemented comprehensive quality assurance policies and procedures to meet industry standards and regulatory requirements.
Developed and implemented quality assurance policies and procedures.
Fielded customer complaints and rectified service issues.
Developed and implemented quality control processes to improve product reliability.
Inspected, removed and replaced malfunctioning equipment and tools to minimize workflow disruptions.
Established and accomplished goals for improvements in profits, quality and delivery.
Collaborated with cross-functional teams to develop strategies for improving product quality.
Collected and analyzed production samples to evaluate quality.
Evaluated supplier performance against pre-defined criteria and negotiated contract terms accordingly.
Analyzed quality control test results and provided feedback and interpretation to production management or staff.
Analyzed data from quality control testing to identify areas of improvement.
Created, edited, and updated project manuals and technical documentation used by entire QA team.
Trained and mentored project leaders to drive culture change toward total quality mindset across production continuum.
Reviewed customer complaints and identified trends in order to develop corrective action plans.
Maintained records of all test results and monitored trends over time in order to detect potential problems early on.
Provided guidance on process improvements and best practices in order to maintain high levels of product quality.
Identified needs of customers promptly and efficiently.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Maintained updated knowledge through continuing education and advanced training.
Worked effectively in team environments to make the workplace more productive.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Assisted with customer requests and answered questions to improve satisfaction.
Executive Administrative Officer
Air Force
Hurlburt Field, FL
12.2019 - 05.2021
Managed administrative functions for 350 personnel across 8 Air Force Specialty Codes (AFSCs)
Provided high-level administrative support to the Commander
Developed strong relationships with customers through excellent customer service skills.
Updated databases with current contact information for employees, customers.
Maintained confidential files related to personnel records and other sensitive documents.
Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
Organized and maintained complex calendars, including scheduling meetings, conference calls, and travel arrangements.
Created and revised systems and procedures by analyzing operating practices, recordkeeping systems and forms control.
Acted as point of contact for outside vendors providing services to the company.
Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
Established work procedures or schedules to organize daily work of administrative staff.
Greeted guests upon arrival at the office; provided tours of the facility when needed.
Developed spreadsheets using Microsoft Excel for tracking employee performance metrics.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Provided executive-level administrative support to the President of the company.
Created presentations for monthly staff meetings, as well as other special events or projects.
Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
Represented work unit at meetings or conferences to serve as liaison for requests or complaints.
Developed policies and procedures to improve office operations.
Coordinated and conducted classes to teach procedures to new staff members.
Pitched in to help with office tasks during busy periods and staff absences.
Assisted with research projects as requested by senior management team members.
Generated weekly activity reports summarizing progress on key initiatives.
Streamlined office processes and procedures to boost profits and productivity and facilitate continuous improvements.
Answered incoming calls in a professional manner; responded to inquiries from clients, vendors.
Organized and maintained documents, files and records.
Worked with management team to improve workflows and eliminate unnecessary tasks.
Coordinated internal and external communications to ensure timely and accurate delivery of information.
Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Served as liaison between departments within the organization; coordinated interdepartmental activities.
Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
Prioritized and organized tasks to efficiently accomplish service goals.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Completed day-to-day duties accurately and efficiently.
Exceeded customer satisfaction by finding creative solutions to problems.
Worked with cross-functional teams to achieve goals.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Identified needs of customers promptly and efficiently.
Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Assisted with customer requests and answered questions to improve satisfaction.
Updated and maintained databases with current information.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Utilized various software and tools to streamline processes and optimize performance.
Supply Chain Manager - Warehouse Operations
Air Force
Hurlburt Field, FL
12.2018 - 11.2019
Managed the receipt, storage, and issuance of supplies and equipment
Supervised a team of 19 personnel
Facilitated risk management within the supply chain, developing contingency plans to mitigate potential disruptions.
Coordinated with suppliers to ensure raw materials met quality standards and delivery schedules.
Reviewed and updated supply chain practices in accordance with new or changing environmental policies, standards and regulations.
Implemented communication channels with customers, clientele and key vendors, prioritizing opportunities and ensuring quick problem resolution.
Conducted vendor monitoring and supply chain management activities in compliance with internal logistics standards.
Manager – Supply Chain Management (Warehouse Operations and Logistics) at Body Cupid Private limitedManager – Supply Chain Management (Warehouse Operations and Logistics) at Body Cupid Private limited