Talha Asghar
South Bound Brook,NJ
Summary
Customer service professional with over 4 years of demonstrated success in the education and food sectors. Seeking transition into an IT/Business role, leveraging strong problem-solving skills, meticulous attention to detail, and multitasking ability to drive growth and value for innovative organizations.
Overview
5
5
years of professional experience
Work History
Information Assistant Supervisor
Rutgers University
Piscataway
01.2021 - Current
- Supervised team handling daily calls for computing and website-related issues
- Demonstrated leadership through effective troubleshooting, ensuring high customer satisfaction
- Managed Salesforce database for accurate and up-to-date information
- Analyzed and resolved issues promptly, maintaining a focus on timely problem resolution
- Collaborated with upper management to optimize Helpdesk efficiency.
Manager
Dunkin Donuts & Baskin Robbins
Somerset
03.2019 - 10.2019
- Oversaw daily store operations, ensuring cleanliness and organization
- Managed cash register for accurate transaction accounting
- Led and guided a team of 15 to meet performance goals
- Implemented effective cash handling procedures for daily cash accounts
- Facilitated special merchandise orders, ensuring customer satisfaction
- Trained and mentored staff in customer service, product knowledge, and store procedures.
Retail Management Intern
CVS Pharmacy
East Brunswick
- Generated sales reports using POS software systems
- Monitored and adjusted store pricing based on market trends
- Collaborated on new business initiatives with the senior management team
- Assisted 30+ customers in product selection daily
- Oversaw inventory management through cycle counts and audits.
Education
BS - Information Technology
Rutgers University
05.2024
Skills
- Operating Systems: Windows, Linux, Mac
- Programming: Python, HTML5, Java, SQL
- NICE, Five9
- Salesforce
- Data Entry & Data Recovery
- Desktop and Application Support
- Google Workspace
- Database Administration
Timeline
Information Assistant Supervisor
Rutgers University
01.2021 - Current
Manager
Dunkin Donuts & Baskin Robbins
03.2019 - 10.2019
Retail Management Intern
CVS Pharmacy
BS - Information Technology
Rutgers University
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