Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Talha Dorez

Newark,DE

Summary

Disciplined Pharmacy Customer service associate with 5 months of experience. Serves pharmacy guests through assisting in prescription fulfillment and advising on readily available supplies and medications. Helping customers find effective solutions to live better lives. I also work as a cashier up front at the register at the store as well as serving the pharmacy and learning and adapting to new skills everyday;

Overview

1
1
year of professional experience

Work History

Pharmacy Cashier

Walgreens
04.2023 - Current
  • Registered customer purchases on assigned cash register, collected cash and distributed change, processing voids, returns, rain checks, refunds and exchanges.
  • Enforced compliance with state and local laws regarding regulated products such as prescription drugs, over-the-counter items with purchase limits, alcoholic beverages and tobacco products.
  • Processed insurance claims with precision, ensuring timely payment of reimbursements to the pharmacy.
  • Processed refunds and exchanges in accordance with company policy.
  • Operated cash register to record transactions accurately and efficiently.
  • Lifted up to 100 pounds at once and used forklift to move heavier loads.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Continuously updated knowledge of prescription medications, over-the-counter products, and store promotions to provide accurate information to customers and increase sales potential.
  • Efficiently processed prescription drop-offs and pick-ups while maintaining strict adherence to HIPAA regulations.
  • Performed price checks for customers quickly, instilling confidence in the store''s pricing policies while fostering trust relationships between shoppers and business operations.
  • Resolved customer complaints by actively listening, empathizing, and offering appropriate solutions.
  • Developed strong relationships with customers through consistent professionalism and excellent interpersonal skills.
  • Collaborated with pharmacy staff to streamline workflow processes, improving overall efficiency and productivity.
  • Served as a reliable backup when staffing shortages occurred in other areas of the pharmacy or store.
  • Operated pharmacy systems to obtain patient prescription status, communicating with prescribing physicians and in-store pharmacists to clarify orders and meet specifications.

Education

Bachelor of Science - Biological Sciences

University Of Delaware
University Of Delaware, Newark, DE, 19716
06.2027

High School Diploma -

Odyssey Charter High School,
4319 Lancaster Pike, Wilmington, DE 19805
06.2023

Skills

  • Quality Assurance
  • HIPAA Regulations
  • Inventory Management
  • OTC Recommendations
  • Pharmacy Terminology Knowledge
  • Multitasking Capabilities
  • Cash Register Operations
  • Telephone Etiquette
  • Interpersonal Skills
  • Insurance Verification
  • Cash Handling Expertise
  • Attention to Detail
  • Teamwork and Collaboration
  • Problem Solving Abilities
  • Professional Appearance
  • Confidentiality Maintenance
  • Customer Assistance
  • Payment Processing
  • Customer Service
  • Payment Collection

Additional Information

- I am currently volunteering at Neumors Children Hospital in Wilmington, Delaware. I have been there for the past 4 months and it is a great experience interacting with nurses, doctors, and different patients. I want to get into the medical field and I think I am very privileged to get this opportunity to volunteer and serve the community.

-I have also volunteered at the Food Bank of Delaware in the summer of 2022. It was really nice knowing how the Food Bank Of Delaware is organized and how they approach this outstanding service for the community of Delaware. I also got to know a lot of people

-Another place where I have volunteered for a brief time was Charity Crossing in Wilmington, Delaware. The idea behind this was to Donate gifts and items to people in need from Amazon and it was a great experience in serving people, especially people in need.

Languages

Urdu
Native or Bilingual
English
Native or Bilingual
Greek
Limited Working
Spanish
Professional Working
Hindi
Full Professional
Punjabi
Native or Bilingual

Timeline

Pharmacy Cashier

Walgreens
04.2023 - Current

Bachelor of Science - Biological Sciences

University Of Delaware

High School Diploma -

Odyssey Charter High School,

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Talha Dorez