Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Talha Jafri

Brooklyn,VA

Summary

Dynamic Release Train Engineer with a proven track record at Fannie Mae, driving a 30% increase in delivery predictability. Skilled in Agile methodologies and cross-team collaboration, I excel in enhancing project outcomes and fostering stakeholder engagement. Passionate about continuous improvement and leveraging CI/CD pipelines to optimize software delivery.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Release Train Engineer - Senior Associate

Fannie Mae
Reston, VA
03.2023 - 05.2025
  • Conducted quarterly Program Increment (PI) Planning events, achieving 30% increase in delivery predictability and business value realization.
  • Orchestrated Agile ceremonies for nine development teams, improving on-time project delivery by 20%.
  • Facilitated Scaled Agile Framework (SAFe) events for multiple Agile Release Trains, enhancing alignment and synchronization across teams with a 25% improvement in delivery timelines.
  • Implemented continuous delivery pipelines using CI/CD tools such as Jenkins and Git, boosting deployment efficiency by 35%.
  • Architected a service desk project, reducing email traffic for DevOps and Environment requests by 30%.
  • Developed JIRA dashboards utilizing complex JQL queries to extract time logged and velocity charts.
  • Created Power BI dashboard showcasing feature progression during enterprise science fair.
  • Coordinated cross-team dependencies to ensure seamless software delivery and enhanced collaboration.

Software Engineer - Senior Associate

Fannie Mae
Reston , VA
01.2022 - 03.2023
  • Provided L3 support on accounting platform to enhance user experience.
  • Created huddle board and modified Jira for improved project tracking.
  • Participated in regular meetings with stakeholders to discuss project progress, changes, challenges.
  • Optimized existing software systems for improved performance and scalability.
  • Collaborated with cross-functional teams to gather and define requirements for new software features.
  • Led team in release-related activities, coordinating efforts across multiple teams.
  • Participated in active sprints to ensure timely delivery of projects.
  • Developed SharePoint site for FNMA innovation challenge to foster collaboration.
  • Spearheaded cross-team collaboration, implementing automated security testing processes, resulting in 30% reduction in security risks.
  • Engineered robust data pipeline using Python, enhancing real-time processing capabilities and improving throughput by 25%.

Application Support Analyst III

Fannie Mae
Washington, DC
11.2018 - 01.2022
  • Supported document management, workflow applications, and cloud-based solutions.
  • Led team in error identification for products, determining root causes.
  • Created process documentation and streamlined workflows.
  • Developed data analysis reports and immersive dashboards using Power BI visualizations.
  • Architected huddle system on Microsoft Teams and Jira for enhanced collaboration.
  • Built SharePoint site from scratch to centralize departmental documents.
  • Directed support for enterprise initiatives, driving strategic alignment.
  • Facilitated problem-solving sessions to address enterprise challenges and optimize resources.

Application Support Analyst I

Fannie Mae
Washington, DC
08.2017 - 11.2018
  • Supported document management, portals, workflow applications, and cloud-based applications.
  • Educated end users on adapting to new or updated applications.
  • Demonstrated strong customer service skills with consistently high satisfaction scores.
  • Spearheaded PC Refresh project for timely mass deployments in DC region.
  • Utilized remote tools to monitor client technologies and resolve end-user incidents.
  • Acted as DC liaison between operations team and customers to ensure timely resolution of tickets.
  • Co-led intern onboarding orientation, ensuring timely delivery of equipment to 100 interns.
  • Led Desktop to Laptop project, completing over 80 device replacements for Midtown Center employees.

Project Engineer

Integral Blue
Sterling Heights, MI
05.2016 - 04.2017
  • Led upgrade of application and mailbox from Office 2013 to Office 365.
  • Designed portable intelligent transportation systems for efficient traffic monitoring.
  • Installed user-requested applications upon management approval.
  • Provisioned mobile devices for enterprise users to access work email.
  • Demonstrated exceptional customer service skills, achieving high client satisfaction ratings.
  • Conducted wireless radio report analysis and documented results.
  • Managed asset database to maintain accurate inventory records.
  • Spearheaded documentation procedures, creating a comprehensive knowledge base for support.

Education

High School Diploma -

Novi High School
06.2007

Skills

  • Adaptive to new & emerging technology
  • Technical/End User Support
  • Testing and Troubleshooting
  • Continuous Service Improvements
  • Application administration
  • Project Management
  • Leadership and Team Collaboration
  • Customer Service
  • Relationship Development
  • Microsoft Office 365
  • Microsoft Visio
  • Microsoft Flow
  • OneDrive
  • Service Now
  • Microsoft Intune
  • Toad Data Analyst
  • SharePoint Developer
  • Microsoft Azure
  • Power BI
  • Jira
  • Confluence
  • Agile methodologies
  • CI/CD pipelines
  • JIRA management
  • Program Increment planning
  • Data analysis
  • Software development
  • Cross-team collaboration
  • Stakeholder engagement
  • Problem solving
  • Effective communication
  • Team leadership
  • Process improvement
  • Project management
  • Customer service
  • Time management
  • Prototype testing
  • Data management
  • Technical writing
  • Design troubleshooting
  • Budget management
  • Production design
  • Technical documentation
  • Critical thinking

Certification

  • SaFE Certified Product Owner/Manager, 01/01/24
  • AWS - Solutions Architect Associate, 11/01/21
  • Apple Certified Support Professional, 10/01/19
  • ITIL Foundation, 12/01/18

References

References available upon request.

Timeline

Release Train Engineer - Senior Associate

Fannie Mae
03.2023 - 05.2025

Software Engineer - Senior Associate

Fannie Mae
01.2022 - 03.2023

Application Support Analyst III

Fannie Mae
11.2018 - 01.2022

Application Support Analyst I

Fannie Mae
08.2017 - 11.2018

Project Engineer

Integral Blue
05.2016 - 04.2017

High School Diploma -

Novi High School

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Talha Jafri