Talia Cole
Mesa,AZ
Summary
Licensed Arizona property and casualty adjuster with over 10 years of expertise in managing auto liability, bodily injury, and catastrophe claims operations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
CAT Claims Support Specialist
Allcat Claims Solutions
Chandler, AZ
10.2025 - Current
- Supported catastrophe and auto claims operations for Tesla Insurance and USAA
- Initiated and documented claims using the Raptor system for Tesla Insurance
- Assisted with USAA catastrophe claims documentation using Guidewire
- Collected policyholder information, loss descriptions, and incident details
- Maintained compliance with insurance documentation standards
- Supported high-volume catastrophe claims environments and large-scale loss events
- Managed claims processing and documentation for efficient resolution.
- Facilitated positive client relationships by addressing inquiries promptly and professionally via phone or email correspondence.
Workers’ Compensation Assistant
CCMSI
Scottsdale, AZ
05.2024 - 07.2025
- Maintained workers’ compensation claim files and documentation
- Supported adjusters with claim processing and updates
- Coordinated communication between injured workers and employers
- Processed incoming and outgoing mail and packages according to established procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Assisted with onboarding of new employees.
- Reviewed files, records and other documents to obtain information to respond to requests.
Claims Advocate
Turo
Phoenix, AZ
01.2023 - 04.2024
- Investigated vehicle damage claims and reviewed supporting documentation
- Communicated with hosts and guests to resolve claims efficiently
- Maintained accurate claims documentation
- Managed claims process from initiation to resolution, ensuring compliance with company policies and procedures.
- Provided exceptional customer service to clients during stressful situations, earning positive feedback from satisfied customers.
- Educated clients on loss prevention strategies to minimize future risks and potential claim costs.
Property & Casualty Claims Advocate
Epic Insurance Brokers & Consultants- Temp Role
Remote, United States
10.2022 - 01.2023
- Managed communication between insured clients and insurance carriers
- Assisted with claims documentation and policy clarification
- Analyzed claim data to identify trends, improving accuracy in reporting and decision-making.
- Assisted clients in understanding policy coverage and benefits, resulting in better-informed decisions about their claims.
Claims Specialist / Liability Specialist / Bodily Injury Specialist
Allstate Insurance
Chandler, AZ
01.2012 - 01.2022
- Investigated auto accident claims and determined liability
- Handled bodily injury claims through negotiation and settlement
- Used Guidewire and NexGen claims systems
- Interpreted policy language and coverage provisions
- Evaluated documentation for accuracy, identifying discrepancies and resolving issues promptly.
- Led initiatives to enhance customer service satisfaction through effective communication and resolution tactics.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
Education
Bachelor of Business Administration - Healthcare Management
Southern New Hampshire University
New Hampton, NHSkills
- Administered Guidewire claims system to streamline claims processing and enhance operational efficiency
- Administered raptor claims system to streamline processing and enhance efficiency
- Executed comprehensive project management strategies to ensure timely delivery of objectives
- Assisted customers with processing catastrophe insurance claims promptly and accurately Supported claims adjusters by gathering necessary documentation and information Facilitated communication between clients and insurance teams to resolve claim issues efficiently
- Assisted in gathering and organizing claims documentation Supported teams in processing claims efficiently Contributed to maintaining accurate records of claims intake
- Analyzed and interpreted policies to ensure compliance and clarity
Certification
Arizona Resident Property & Casualty Adjuster License — Active (Arizona Department of Insurance, Issued March 2026)
Timeline
CAT Claims Support Specialist
Allcat Claims Solutions
10.2025 - Current
Workers’ Compensation Assistant
CCMSI
05.2024 - 07.2025
Claims Advocate
Turo
01.2023 - 04.2024
Property & Casualty Claims Advocate
Epic Insurance Brokers & Consultants- Temp Role
10.2022 - 01.2023
Claims Specialist / Liability Specialist / Bodily Injury Specialist
Allstate Insurance
01.2012 - 01.2022
Bachelor of Business Administration - Healthcare Management
Southern New Hampshire University