Talia Duca
Union,CT
Summary
Professional with significant experience in administrative support and office management. Strong focus on team collaboration and achieving results. Skilled in scheduling, communication, and problem-solving. Reliable, adaptable, and ready to contribute to organizational success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Psychiatric Administrative Specialist
Advocates, Inc.
Framingham, Massachusetts
03.2026 - Current
- Greeted visitors to the office, answered phone calls, and directed inquiries appropriately.
- Managed confidential documents, upholding data privacy standards and regulatory compliance.
- Performed data entry tasks in an accurate and timely manner.
- Completed day-to-day duties accurately and efficiently.
- Provided technical support during Zoom appointment meetings.
- Verified accuracy of documentation and data entries, ensuring compliance with industry standards.
- Updated internal databases regularly with verified information, facilitating easy access for all team members involved in the process.
Surveillance Investigator
DigiStream Investigations
Bedford, Massachusetts
01.2026 - 02.2026
- Employed advanced surveillance technology and equipment to enhance evidence collection.
- Conducted covert surveillance to gather evidence for various investigations.
- Analyzed video footage to identify patterns and relevant behaviors during investigations.
- Collected proof of activities through video recordings, photographs, and statements to support investigations.
- Documented findings in detailed reports for case reviews and client updates.
- Created timely and accurate reports detailing findings for case reviews and client updates.
- Maintained ethical standards while conducting investigations and handling sensitive information.
Retail Associate
Armeno Coffee Roasters
Northborough, Massachusetts
12.2023 - 01.2026
- Assisted customers with purchases, item location, and enrollment in reward programs to enhance shopping experience.
- Welcomed customers, guided them in finding merchandise, and recommended options tailored to their needs.
- Provided customers with individualized guidance toward finding the best product for their personal taste.
- Educated guests about the roasting process and differences between coffee profiles.
- Resolved customer inquiries regarding store policies and addressed concerns to ensure satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted in production operations to ensure efficiency. and organization of inventory
Intern
Revere Police Department
Revere, Massachusetts
04.2025 - 07.2025
- Supported officers in daily operations and enhanced community outreach programs.
- Observed and documented police activities during community events.
- Gathered, organized, and input information into a digital database.
- Adhered to established protocols during daily operations and procedures to perform tasks quickly, and minimize mistakes.
- Streamlined organization and maintenance of departmental records and case files.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
To-Go Expeditor
Hannafords Supermarket
Hudson, New Hampshire
07.2020 - 05.2024
- Prepared and organized customer orders to ensure timely fulfillment.
- Completed time sensitive tasks in an efficient manner.
- Identified supply problems and crafted solutions to minimize delays.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Assisted shoppers in locating products and making informed purchasing decisions. and guided them to achieve their objectives efficiently.
- Trained new expeditors according to company policies and standards.
Education
Bachelor of Science - Cybersecurity
Southern New Hamphire University
Manchester, New Hampshire05-2029
Bachelor of Arts - Criminology
Framingham State University
Framingham, MA01-2026
High School Diploma -
Alvirne High School
Hudson, NH05-2022
Skills
- Time management
- Organizational skills
- Proficiency in Microsoft applications
- Proficiency in using computers
- Attention to detail
- Multitasking abilities
- Critical thinking
- Friendly, positive attitude
- Report writing
- Data analysis
- Customer service
- Team collaboration
- Verbal communication
Certification
- Private Investigator License
- CPR/First-Aid Certified
Timeline
Psychiatric Administrative Specialist
Advocates, Inc.
03.2026 - Current
Surveillance Investigator
DigiStream Investigations
01.2026 - 02.2026
Intern
Revere Police Department
04.2025 - 07.2025
Retail Associate
Armeno Coffee Roasters
12.2023 - 01.2026
To-Go Expeditor
Hannafords Supermarket
07.2020 - 05.2024
Bachelor of Science - Cybersecurity
Southern New Hamphire University
Bachelor of Arts - Criminology
Framingham State University
High School Diploma -
Alvirne High School
Projects
Inside Out Prison Exchange Program — 2024
- Studied psychology alongside incarcerated women trying to better themselves while in the system.
- Engaged in discussion with inmates to foster deeper understanding of the psychological impacts of prison life.
- Fostered an environment of normalcy and respect to help empower the student inmates to succeed in their academic goals alongside our own.
Quantitative Methods Research Project — 2024 - 2025
- Explored the effects between prison and recidivism.
- Organized and led the research process, with a focusing on how social support may help minimize recidivism.
- Collaborated on a year long group project on the effects of rehabilitation and education on recidivism rates.
- Gathered data through scholarly journals to eventually conduct a literary analysis on said topic.
Extracurricular Activities
Varsity Softball | 4-year high school / 2-year collegiate athlete, 16 years total
- Time commitment and management skills
- Teamwork and team building
- Self-discipline
- Perseverance