Summary
Overview
Work History
Education
Skills
Timeline
Generic

TALIA EMERSON

Laurel,MD

Summary

Kind and knowledgeable Childcare Provider well-versed in maintaining safe and nurturing environments for children. Comfortable caring for individuals of varying ages. Excellent communicator with good organizational, problem-solving and conflict resolution skills. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.

Overview

7
7
years of professional experience

Work History

Childcare Provider

Family Child Care
Glenarden, MD
08.2015 - 10.2022
  • Assisted head teacher with the daily routines and activities. Prepared lunch and snack for the children, assisted with after-school care, homework, and projects.

Dietary Aide

ADELPHI NURSING AND REHABILITATION CENTER
ADELPHI , MD
06.2022 - 09.2022
  • Maintained food temperatures during preparation and service and recorded food temperatures according to guidelines.
  • Practiced infection prevention, hygiene and sanitation, and safe food handling.
  • Interacted with staff and residents in a cordial and personable manner.
  • Participated in continuous quality improvement activities.
  • Consulted with dietary manager for proper cooking techniques.
  • Regularly maintained and cleaned equipment and appliances used for cooking and serving.

Recorded inventory of food and ingredients and informed supervisors when supply was low

Package Handler

FedEx
Halethorpe, MD
07.2020 - 12.2020
  • Maintained a professional appearance at all times, delivered all mail in a timely manner.
  • Lift and slide packages onto conveyor for delivery, loaded packages onto truck for delivery.
  • Labeled, scanned, and weighed packages, unloaded and sorted incoming packages.
  • Collaborated with team members to organize loads efficiently, maintained a clean and safe working environment.

Grocery Shopper

Amazon Prime Products
Washington, DC
12.2019 - 06.2020
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Reported all order discrepancies to team leader or other manager.
  • Delivered a high level of assistance by locating products and checking the store system for merchandise at other sites.
  • Demonstrated speed and accuracy in order item selection.

Team Member

Target
Hyattsville, MD
10.2018 - 11.2019
  • Greets customers and demonstrates excellent customer service skills.
  • Helps customers select products, answers questions, and shares product knowledge.
  • Creates or updates customer profile records.
  • Processes purchases and returns.
  • Alerts management of potential security issues.
  • Assists with inventory, including receiving and stocking merchandise.
  • Helps with the store opening and closing process.

Cashier

Burger King
Brentwood, MD
08.2017 - 12.2017
  • Customer service: Greet customers, answer questions, and resolve complaints
  • Payments: Accept cash, credit, or check, and provide change and receipts
  • Restaurant maintenance: Keep the dining room, restroom, and exterior clean, and maintain health and safety standards
  • Product preparation: Prepare and package food and drinks, and bag and wrap purchases
  • Inventory: Unload and stock inventory, and maintain inventory levels
  • Other tasks: Scan goods, issue coupons, and process returns and refunds

Receptionist Assistant

pinner family dental
Greenville, NC
04.2016 - 01.2017
  • Greeting visitors: Being the first person customers meet when they enter the office.
  • Answering phones: Answering calls and directing them to the right people.
  • Taking messages: Making sure messages are passed on to the right people in a timely manner.
  • Managing email and mail: Responding to emails and other digital correspondence, sorting, and distributing mail.
  • Maintaining calendars: Updating appointment calendars and contact information, and sending appointment reminders.
  • Preparing rooms: Setting up meeting rooms and preparing agendas and minutes.
  • Other clerical tasks: Filing, accepting packages, and performing data entry

Education

High School Diploma -

J.H Rose High School
Greenville, NC
06-2017

Skills

  • Meal Preparation
  • Infection Control
  • Group leadership
  • Activity Planning
  • Child Supervision
  • Guest Services
  • Check processing
  • Customer Complaint Resolution
  • Payment Collection
  • Merchandise Restocking
  • Customer Service
  • Order coordination
  • Cash Handling
  • Product Merchandising
  • Product Knowledge
  • Customer Satisfaction
  • Scheduling
  • Data Entry
  • File Management
  • Administrative Support
  • Spreadsheet tracking
  • Scheduling appointments
  • Service-oriented mindset
  • Performance Improvement
  • Tech-Savvy
  • Positive and professional

Timeline

Dietary Aide

ADELPHI NURSING AND REHABILITATION CENTER
06.2022 - 09.2022

Package Handler

FedEx
07.2020 - 12.2020

Grocery Shopper

Amazon Prime Products
12.2019 - 06.2020

Team Member

Target
10.2018 - 11.2019

Cashier

Burger King
08.2017 - 12.2017

Receptionist Assistant

pinner family dental
04.2016 - 01.2017

Childcare Provider

Family Child Care
08.2015 - 10.2022

High School Diploma -

J.H Rose High School
TALIA EMERSON