Talia Gallegos

· Assisted Community Manager in budget development and financial reporting, contributing to timely decision-making processes.

· Supported Community Manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.

· Collected rental payments from residents and kept records of delinquent accounts. Restructured rent collection processes, resulting in improved on time payments and reduced delinquencies.

· Followed company procedures related to evictions by following proper notice requirements, for the eviction process.

· Process resident move outs and completed final move out statements.

· Resolved conflicts between tenants regarding noises complaints and property concerns.

· Collaborated with maintenance team to ensure timely completion of service requests and apartment turns.

· Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.

· Provides leadership, guidance and support to other team members.

· Responds to requests and scheduled appointments for property showings.

· Provided personalized tours of community, showcasing unit features and amenities tailored to each prospect's needs.

· Verified tenant incomes, screenings and other information before accepting lease applications.

· Inspects apartments prior to resident move-in and ensures apartments are in move-in ready condition and scheduled any outstanding item to be addressed with the maintenance team.

· Collaborated with maintenance team to resolve tenant issues quickly, ensuring high satisfaction levels.

· Coordinated move-ins and move-outs efficiently.

· Developed marketing materials to highlight property features and attract potential renters.

· Maintained detailed records of tenant interactions, enabling effective communication across team members when addressing ongoing issues or requests.

· Organized community events to strengthen a positive living environment for all residents.

Build a relaxing environment for residents and family members.

Assist residents with their activities for daily living. Provide assistance with hygiene, dressing and grooming needs.

Take and record vitals

Follow health guidelines as directed by the facility to ensure patient and coworker safety.

Assist residents with daily tasks and personal needs.

Run behavior plans with residents daily and document progress.

Taking clients out and supporting them in the community.

Meal preparation and daily cleaning.

Inventory of OSHA and first aid kits.

Training staff on resident’s behavior plans.

SOAR certified.

First aid and CPR.