Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Talia Garcia

Talia Garcia

Austell,GA

Summary

Customer-focused professional with a strong background in delivering exceptional service and managing safety protocols in high-pressure environments. Skilled in multitasking, problem-solving, and effective communication, with a commitment to ensuring a positive customer experience.

Overview

4
4
years of professional experience

Work History

Residential Services Associate

Boon Management
Atlanta, GA
06.2024 - Current
  • Provided exceptional customer service by managing vehicle parking, handling packages, and coordinating mail deliveries, demonstrating strong organizational skills and a focus on resident satisfaction.
  • Adapted to varying demands and delivered personalized assistance, showcasing flexibility and multitasking abilities.
  • Maintained professionalism and effective communication while interacting with residents, reflecting excellent interpersonal skills for a positive experience.
  • Ensured timely and accurate delivery of packages and mail, highlighting attention to detail and reliability.

Sanitation Specialist

MaidPro
Atlanta, GA
07.2022 - 08.2024
  • Adapted quickly to unexpected challenges and maintained high standards of cleanliness and safety under pressure, demonstrating problem-solving skills and composure.
  • Developed and implemented sanitation policies, ensuring compliance with evolving industry standards, which translates to a strong understanding of safety protocols and regulatory requirements.
  • Efficiently managed waste removal and maintained organized work areas, showcasing a proactive approach to safety and hygiene.
  • Conducted thorough testing for bacteria and mold, reflecting meticulous attention to detail and a commitment to maintaining the highest standards of cleanliness and passenger health.

Shift Leader

Amazon
Atlanta, GA
10.2021 - 04.2022
  • Led and supervised a team, ensuring smooth operations and fostering teamwork.
  • Provided guidance and support to associates, prioritizing customer satisfaction and effective communication.
  • Enforced safety protocols and operational procedures, demonstrating strong attention to detail.
  • Adapted quickly to changing priorities, resolving issues efficiently, showcasing the problem-solving skills.
  • Conducted regular safety briefings and ensured clear communication.

Sales Lead

Footlocker
Atlanta, GA
08.2020 - 09.2021

• Trained, coached, and mentored new sales associates for maximum performance, ensuring they provided exceptional customer service and adhered to company standards.

• Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth, teamwork, and effective communication.

• Used POS system to efficiently process sales, returns, online orders, and gift card activations, demonstrating strong attention to detail and the ability to manage multiple tasks under pressure.

• Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Education

Westlake High School
Atlanta, GA
05.2021

Skills

Honesty, Integrity, Respect, Perseverance, Leadership, Customer Service, Safety and Emergency procedures, Problem-solving, Time Management, Effective Communication, Cultural Sensitivity

Languages

Spanish
Professional Working

Timeline

Residential Services Associate

Boon Management
06.2024 - Current

Sanitation Specialist

MaidPro
07.2022 - 08.2024

Shift Leader

Amazon
10.2021 - 04.2022

Sales Lead

Footlocker
08.2020 - 09.2021

Westlake High School
Talia Garcia