Talia Goodwin
Encino,CA
Summary
Detail-oriented specialist with a focus on effective communication and team collaboration. Experienced in customer service operations, personable relationships, and resolving issues to enhance and client satisfaction. Outgoing and personable professional with several years of experience in food service establishments driven by customer satisfaction. Dependable and flexible individual employs strong problem-solving and time management skills. Integrates personal connection to customers with discipline and expertise in food preparation and service. Talented professional consistently handles high-volume over long shifts while keeping focus. Multitasker with a history of supporting team and customer needs. Over 20 years of customer service experience and a solid background of high customer satisfaction. Passionate, spirited and classically trained culinary professional, skilled in building relationships and developing high-performing teams. Leader in the delivery of excellent customer service. Dedicated to food safety, customer service best practices and quality service.
Overview
14
14
years of professional experience
Work History
Caterer
Self Employed Services
Laguna Hills, California
02.2023 - Current
- Communicated effectively with clients to understand their catering needs.
- Established relationships with local vendors to ensure high-quality ingredient sourcing.
- Prepared food items for catering events including salads, sandwiches, appetizers, entrees, and desserts.
- Executed event setup, coordinating tables, decorations, and serving stations for optimal guest experience.
- Communicated effectively with waitstaff and other personnel to ensure smooth operation at catered functions.
- Managed inventory of ingredients and supplies to support seamless catering operations.
Chiropractic Technician
Grannis Chiropractic Clinic
Laguna Niguel, California
04.2022 - 08.2023
- Supported chiropractors in evaluating patients and developing effective treatment plans.
- Educated patients on treatment protocols and home care techniques.
- Supported patients during therapies, including physical modalities and exercises.
- Prepared treatment rooms and maintained equipment for patient sessions.
- Maintained organized patient records, ensuring precise documentation of treatments for continuity of care.
- Coordinated appointment scheduling and optimized patient flow to enhance clinic efficiency.
Server/Floor Trainer
Stadium Brewery
Aliso Viejo, California
02.2016 - 08.2019
- Trained new servers on menu knowledge and service standards to enhance overall team performance.
- Provided excellent customer service to enhance guest experiences.
- Coordinated food and beverage orders during peak hours to ensure timely service.
- Collaborated with kitchen staff to ensure timely order delivery.
- Resolved customer inquiries and issues promptly to maintain high satisfaction levels.
- Maintained cleanliness and organization of dining areas and service stations.
- Handled cash transactions accurately and processed payments promptly.
- Supported promotional events by serving specialty items and engaging guests.
Manager
Big Fish
Laguna Beach, California
08.2013 - 01.2016
- Oversaw budget management and financial planning
- Developed strategic plans for operational improvements
- Managed cross-departmental collaboration for increased efficiency
- Implemented new processes to streamline operations
- Coordinated resource allocation to meet project needs
- Facilitated team meetings to ensure alignment on project objectives and deadlines
- Coached staff on leadership skills and professional development pathways
- Mediated conflict resolution between team members and departments to enhance collaboration
Manager/Server
Beach House
Laguna Beach, California
04.2012 - 10.2014
- Oversaw daily operations and staff performance in high-volume dining environment to ensure service quality.
- Partnered with management to implement new service protocols, enhancing customer experience.
- Delivered high-quality service and quick beverage service to promote customer satisfaction.
- Trained new servers on menu items and service standards.
- Trained new servers on menu items and restaurant standards.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Ensured all areas were stocked with necessary equipment and supplies, supporting smooth operational flow.
Education
High School Diploma -
James Madison High School
5051 Peachtree Corners Circle, Norcross, GA, 3009205-2026
Skills
- Catering event planning
- Event planning
- Inventory management
- Health code compliance
- Menu pricing
- Culinary presentation
- Problem resolution
- Time management
- Effective communication
- Customer service
- Guest and client satisfaction
- Team collaboration
- Team contribution
- Organizing and prioritizing
- Personable and friendly
- Public speaking
- California driver's license
- Patient education
Timeline
Caterer
Self Employed Services
02.2023 - Current
Chiropractic Technician
Grannis Chiropractic Clinic
04.2022 - 08.2023
Server/Floor Trainer
Stadium Brewery
02.2016 - 08.2019
Manager
Big Fish
08.2013 - 01.2016
Manager/Server
Beach House
04.2012 - 10.2014
High School Diploma -
James Madison High School