Talia Green
Saint Cloud,Florida
Summary
Dedicated and compassionate young with a strong commitment to delivering quality patient care. Seeking to leverage my skills and experience in a dynamic hospital environment while adhering to the company’s core values of integrity, compassion, balance, excellence, and teamwork.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Member Concierge
American Specialty Health
05.2024 - Current
- Handled member inquiries and suggestions courteously and professionally.
- Scheduling, rescheduling, update account to maintain customer records.
- Protect customers information (HIPAA compliance).
- Managed over 50 customer calls per day.
Customer Service Representative
Teleperformance
01.2022 - 01.2024
- Protect customers information (HIPAA compliance).
- Documentation and updating member accounts.
- Assisting members with scheduling in person appointments and processing payments.
Patient Care Associate
Always Best Care
01.2019 - 01.2022
- Assist in the delivery of patient care as a valued team member under the direction of registered nurses.
- Perform patient care tasks, including bathing, feeding, and mobility assistance, ensuring comfort and dignity for all patients.
- Document and report all changes in patient to nurses accurately in accordance with departmental policies.
- Recorded vital signs and intake and output of patients and documented information in EPIC software.
- Monitored patient vital signs and reported any changes to nursing staff.
Education
Associate of Science - School of Nursing
South College
Orlando, FL06-2026
No Degree - Certified Nursing Assistant
Central CT AHEC
Hartford, CT11.2023
Skills
- Compassionate and patient-focused care approach
- Accurate Documentation
- Teamwork
- Time Management
- Patient Care oversight
- Critical Thinking
- Strong interpersonal and clear patient communication
Certification
American Heart Association- BLS
LANGUAGES
English (Fluent)
Timeline
Member Concierge
American Specialty Health
05.2024 - Current
Customer Service Representative
Teleperformance
01.2022 - 01.2024
Patient Care Associate
Always Best Care
01.2019 - 01.2022
Associate of Science - School of Nursing
South College
No Degree - Certified Nursing Assistant
Central CT AHEC
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