Talia Gull
Lumberton,TX
Summary
Dedicated insurance representative with extensive experience in enhancing customer satisfaction and driving positive outcomes. Proven ability to leverage strong interpersonal skills to address concerns effectively and provide exceptional service. Committed to fostering a customer-centric environment that promotes loyalty and trust. Eager to embrace new challenges within a dynamic organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
HealthPlan One
Colorado
07.2022 - 03.2024
- Assess clients' insurance needs and suggest suitable policies that fit their needs
- Maintain a strong network of contacts to generate new leads
- Follow up on leads and persuade potential clients to purchase insurance
- Conduct policy reviews and update coverage as needed
- Provide excellent customer service by promptly responding to inquiries
- Keep accurate records and document client interactions, transactions, and details of policies sold
- Stay updated on industry trends and changes in insurance regulations
- Collaborate with other team members to achieve sales targets and enhance the overall customer experience
Licensed Insurance Agent
The Assurance Group
North Glenn, Colorado
08.2021 - 06.2022
- Meet with clients to assess healthcare and final expense insurance needs
- Educate on policy options
- Recommend Medicare plans and final expense policies based on budget
- Assist with enrollment, and provide ongoing support
- Maintain compliance with regulations
- Manage detailed records
- Generate leads through networking
- Participate in training programs
To-Go Specialist
Olive Garden
Foxboro, MA
04.2019 - 03.2020
- Welcome guests warmly via phone and in person
- Assist with orders
- Provide detailed menu information
- Enter orders accurately into POS system
- Ensure prompt preparation meeting Olive Garden's quality standards
- Package orders securely
- Verify order accuracy
- Handle payments efficiently
- Address guest concerns promptly
- Maintain To-Go area cleanliness and organization
- Uphold food safety regulations
Massage Therapist/Office Manager
iMed Regeneration Center
Colorado Springs, CO
07.2016 - 12.2018
- Verify insurance coverage and efficiently process claims
- Handle phone inquiries with professionalism and schedule patient appointments to optimize clinic efficiency
- Maintain organized records through filing, faxing, and copying
- Assist with physical therapy exercises and manage accurate billing and invoicing
- Oversee office supply inventory and chart patient progress electronically
- Update medical records through data entry and prepare patients for treatments, including spinal decompression
- Conduct treatment consultations and administer therapeutic massages
Office Manager
WellnessWorx
Greenwood Village, CO
07.2013 - 05.2016
- Efficiently manage incoming calls, directing them appropriately within the medical practice
- Schedule patient appointments based on availability and medical needs
- Verify insurance coverage and process claims for accurate billing and reimbursement
- Handle fax and email correspondence, maintaining electronic communication channels
- Assist healthcare providers during exams, procedures, and treatments as needed
- Ensure organized patient records through proper documentation and filing
- Coordinate administrative tasks to support smooth clinic operations
- Educate patients on the safe use of therapy equipment and place orders for medical supplies, ensuring timely delivery and inventory management
- Oversee billing processes, including invoicing and insurance claims
- Support doctors with clinical and administrative tasks as assigned and assist in the preparation, marketing, and analysis of x-rays under supervision
Education
Associates - Business
Arapahoe Community College
Parker, CO01.2015
Therapeutic Massage Diploma -
IBMC
Fort Collins, CO01.2008
Diploma -
Fort Collins High School
Fort Collins, CO01.2007
Skills
- Effective Communication
- Software Proficiency
- Analytical Thinking
- Decision-making
- Time Management and Organization
- Relationship Management
- Leadership and Delegation
- Adaptability and Resilience
- Project Management
- Research and Problem-solving
- Networking and Negotiation
Certification
- AHIP 2021, 2022, 2023, 2024
- Life and Health Insurance License, NPN 19728916
Timeline
Licensed Insurance Agent
HealthPlan One
07.2022 - 03.2024
Licensed Insurance Agent
The Assurance Group
08.2021 - 06.2022
To-Go Specialist
Olive Garden
04.2019 - 03.2020
Massage Therapist/Office Manager
iMed Regeneration Center
07.2016 - 12.2018
Office Manager
WellnessWorx
07.2013 - 05.2016
- AHIP 2021, 2022, 2023, 2024
- Life and Health Insurance License, NPN 19728916
Associates - Business
Arapahoe Community College
Therapeutic Massage Diploma -
IBMC
Diploma -
Fort Collins High School
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