Talia Kelly
Akron,OH
Summary
Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Northeast Ohio Nephrology Associates
Akron, OH
02.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Facilitated patient education by distributing relevant health and wellness pamphlets.
Intake Specialist
Community Action Akron Summit/ Accurate Staffing
Akron, OH
08.2022 - 01.2024
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Trained and supervised new intake staff to deliver high-quality client care.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Attended case reviews and provided feedback on client progress.
- Built relationships with community agencies for timely service referrals.
- Organized paperwork such as charts and reports for office and patient needs.
Nurse Technician
Summa Rehab Hospital
Akron, OH
07.2020 - 05.2021
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
- Corresponded with appropriate doctors to report any changes occurring in patients' health.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Delivered high-quality care to rehab patients in hospital facility.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Facilitated personal hygiene management, feeding and ambulation.
- Documented patient information and care activities in electronic health record.
- Transported patients between rooms and appointments or testing locations.
- Followed directions of licensed nurses to administer medications and treatments.
Education
High School Diploma -
Kenmore High School
Akron, OH05.2020
Skills
- Progress Reporting
- Critical Thinking Skills
- Compassionate Communication
- Data Entry
- Intake Assessment
- Scheduling and Appointment Setting
- Nursing Assistance
- Patient Communication
- Quality Patient Care
- Payment collection
Timeline
Medical Receptionist
Northeast Ohio Nephrology Associates
02.2024 - Current
Intake Specialist
Community Action Akron Summit/ Accurate Staffing
08.2022 - 01.2024
Nurse Technician
Summa Rehab Hospital
07.2020 - 05.2021
High School Diploma -
Kenmore High School