Nicole Nsour
Mentor
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Reliable medical office receptionist with experience in working in busy settings with high patient volumes.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Medical Receptionist
Dr. Matthew Keum Pain Management
Willoughby
02.2026 - Current
- Welcomed patients, creating a positive first impression and ensuring a comfortable waiting environment.
- Scheduled patient appointments and managed daily office schedule.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Verified patient insurance information and processed necessary paperwork.
- Verified insurance coverage for appointments and collected co-payments.
- Maintained electronic health records with accuracy and confidentiality.
- Assisted medical staff with patient check-in and check-out procedures.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Handled phone inquiries, delivering accurate service information and addressing patient needs promptly.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Coordinated communication between patients and healthcare providers effectively.
- Maintained patient confidentiality and compliance with HIPAA guidelines, safeguarding sensitive information.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Entered insurance, demographics and health history into patient database.
- Took messages from patients and promptly relayed to appropriate staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Managed office supplies and maintained a clean, organized reception area.
- Ensured waiting room was clean and orderly to enhance patient comfort. to maintain neat and organized space.
- Processed referrals for specialist care when requested by physicians or patients.
- Informed patients of financial responsibilities prior to rendering services.
- Performed data entry tasks related to billing and collections procedures.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Lead Infant Teacher
Loves Learning Loft
Mentor
08.2016 - 02.2026
- Completed extensive training on childcare and development to enhance teaching effectiveness.
- Followed licensing guidelines and company standards to optimize daily care of children.
- Implemented well-rounded curriculum to meet children's unique learning styles.
- Worked with co-teacher to implement lesson plans from research-informed learning curriculum.
- Monitored children's needs to ensure optimal physical health and safety.
- Identified children showing signs of emotional, developmental and health-related problems and discussed them with supervisors, parents and guardians and child development specialists.
- Organized indoor and outdoor areas to encourage creative play and support motor-skill development.
- Created detailed reports on students and activities for administrative review.
- Updated student records to ensure compliance with legal and administrative standards.
- Assimilated arrived children to school environment by greeting them, helping them remove outerwear and selecting activities of interest to them.
- Attended to children's basic needs by feeding them, dressing them and changing diapers.
- Organized educational resources and classroom layout to facilitate engaging learning experiences.
- Attended staff meetings and participated on committees.
- Provided meals and snacks that adhered to established nutritional guidelines for children.
- Engaged families in discussions about child's education to foster collaborative partnerships.
- Attended professional meetings, educational conferences and teacher training workshops to maintain and improve professional competence.
Customer Service Associate
Kmart
Mentor
06.2015 - 07.2016
- Contacted customers to provide timely updates on inquiry progress, enhancing customer satisfaction.
- Built sustainable customer relationships of trust through open and interactive communication.
- Contacted customers to give accurate feedback on progress of inquiries.
- Placed and canceled customer orders and upgraded accounts.
- Opened and maintained customer accounts by recording account information.
- Escalated unresolved customer grievances to designated departments for thorough investigation and resolution.
- Calculated charges for requested services and coordinated billing arrangements to ensure accurate transactions.
- Navigated multiple computer systems and applications and utilized search tools to find information.
Education
High School DIPLOMA -
Mentor High School
Mentor, OhioSkills
- Patient Care
- Electronic health records
- Patient scheduling
- Insurance verification
- HIPAA compliance
- Front desk operations
- Medical office procedures
- Client relationship management
- Appointment coordination
- Infection Control
- Safety management
- Creating a Safe Environment
- Child Safety
- Progress reporting
- Referral verification
- Time management
- Attention to detail
- Typing
- Computer Proficiency
- Verbal communication
- Direct communication
- Conflict resolution
- Team collaboration
- Communication skills
- Parent communication
- Educational collaboration
- Positive Reinforcement
- Nurturing Environment
- Diverse student experience
- Healthcare Knowledge
- Lesson Planning
- Curriculum Implementation
- Positive Role Model
- Telephone etiquette
- Problem solving
- Referral verification
- EMR / EHR
- Team collaboration
- Classroom organization
- Safety management
- Team collaboration
- Referral verification
Certification
- CPR
- First Aid
- Communicable Disease
- Child Abuse
- OCCRRA Certifications
Additional Information
Enthusiastic Infant teacher with almost 9 years of childcare experience. I am looking to change careers and start an office position. I have an amazing relationship towards Parents, children, co-workers, etc. With my experience in customer service, creative ideas and problem-solving skills, I will provide your company with exceptional work ethic.
Timeline
Medical Receptionist
Dr. Matthew Keum Pain Management
02.2026 - Current
Lead Infant Teacher
Loves Learning Loft
08.2016 - 02.2026
Customer Service Associate
Kmart
06.2015 - 07.2016
High School DIPLOMA -
Mentor High School