Rana Nasser
Dearborn,MI
Summary
Dynamic Medical Receptionist with extensive experience at Affiliated Diagnostics of Oakland MRI Center, adept at enhancing patient satisfaction through efficient front desk operations and compassionate customer service. Skilled in HIPAA compliance and medical billing, I excel in multitasking and fostering a welcoming environment, ensuring patient care and streamlined administrative processes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Affiliated Diagnostics of Oakland MRI Center
02.2019 - 08.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Enhanced patient understanding by providing clear explanations of treatment procedures.
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Improved workflow efficiency, organizing back-office supplies and equipment.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Education
Bachelor Of Nursing - Nursing
Arizona College of Nursing
Southfield, MI12.2024
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Patient registration
- HIPAA compliance
- Insurance verification
- HIPAA guidelines
- Reminder calls
- Medical billing
- Electronic medical records
- Medical charting
- Documentation
- Medical office administration
- Vital signs monitoring
- Adverse reaction identification
- Intravenous therapy
- Medication management
- Dosage calculation
- Intramuscular injection
- Drug interaction awareness
- Topical medication application
- Medication error prevention
- Subcutaneous injection
- Injectable medication administration
- Oral medication administration
- Inhalation medication assistance
- Transdermal patch application
- Intravenous infusion
- Patient care
- Patient observation
- Patient assessments
- Privacy and confidentiality
- Safety management
- Medication administration
- Healthcare regulations
- Medical records management
- Records updating
- Walking rounds
- Teamwork and collaboration
- Problem-solving
- Time management
- Vital signs
- Multitasking
- Direct patient care
- CPR certification
- Organizational skills
- Recording vital signs
- Patient-focused care
- Dementia care
- Catheter care
- Clinical documentation
- Personal hygiene assistance
- Bedside manner
- Wound care
- Electronic charting
- Client documentation
- Feeding assistance
- Patient positioning
- Room cleaning and restocking
- Blood sugar monitoring
- Infection control
Accomplishments
-I am bilingual and speak fluent English as my first language as well as being able to speak fluent Arabic
-I graduated my accelerated BSN nursing program with honors
-I am BLS/CPR certified
Certification
-BLS/CPR
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Medical Receptionist
Affiliated Diagnostics of Oakland MRI Center
02.2019 - 08.2022
Bachelor Of Nursing - Nursing
Arizona College of Nursing
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