Jessica Simmons
Chesapeake,VA
Summary
Dynamic professional with experience at MRI&CT Diagnostics and Chesapeake Regional Hospital, excelling in calendar management and guest relations. Proven ability to enhance patient care through empathetic communication and accurate scheduling. Committed to continuous improvement and adept at managing high call volumes while ensuring precise appointment bookings.
Overview
12
12
years of professional experience
Work History
Appointment Scheduler
MRI&CT Diagnostics
Chesapeake VA
02.2021 - Current
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
Diet Clerk
Chesapeake Regional Hospital
Chesapeake, VA
09.2019 - 02.2021
- Participated in quality improvement projects aimed at enhancing the overall performance of the dietetics department and its impact on patient care outcomes.
- Maintained accurate and up-to-date patient records, ensuring seamless communication between all members of the healthcare team.
- Coordinated patient meal delivery schedules to ensure timely provision while minimizing interruptions to ongoing treatments or therapies.
- Conducted regular inventory management tasks, ensuring adequate supplies of food and dietary resources were available for patient needs.
- Demonstrated commitment to professional development by attending relevant seminars, conferences, or workshops related to dietetics practice regularly.
- Developed strong relationships with patients through regular communication and empathetic listening skills, facilitating trust within the healthcare setting.
Diet Aide
Oscar Smith High School
Chesapeake, VA
09.2013 - 09.2019
- Maintained compliance with relevant local, state, and federal regulations pertaining to food service operations within a healthcare setting.
- Played a key role in special event catering, coordinating menu planning and execution for seamless dining experiences.
- Assisted in reducing food waste by implementing portion control measures and tracking inventory levels.
- Participated in regular training sessions to stay current on dietary guidelines and best practices within the industry.
Education
Associate’s - Medical Assistant
Centura College
Chesapeake09.2010
Skills
- Calendar management
- Meeting deadlines
- Remote work capabilities
- Follow-up skills
- Accuracy and precision
- Guest relations
Timeline
Appointment Scheduler
MRI&CT Diagnostics
02.2021 - Current
Diet Clerk
Chesapeake Regional Hospital
09.2019 - 02.2021
Diet Aide
Oscar Smith High School
09.2013 - 09.2019
Associate’s - Medical Assistant
Centura College
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