Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Simmons

Chesapeake,VA

Summary

Dynamic professional with experience at MRI&CT Diagnostics and Chesapeake Regional Hospital, excelling in calendar management and guest relations. Proven ability to enhance patient care through empathetic communication and accurate scheduling. Committed to continuous improvement and adept at managing high call volumes while ensuring precise appointment bookings.

Overview

12
12
years of professional experience

Work History

Appointment Scheduler

MRI&CT Diagnostics
02.2021 - Current
  • Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
  • Answered phone calls and answered questions from potential customers.
  • Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
  • Acted as first point of contact and set appointments for prospective clients.

Diet Clerk

Chesapeake Regional Hospital
09.2019 - 02.2021
  • Participated in quality improvement projects aimed at enhancing the overall performance of the dietetics department and its impact on patient care outcomes.
  • Maintained accurate and up-to-date patient records, ensuring seamless communication between all members of the healthcare team.
  • Coordinated patient meal delivery schedules to ensure timely provision while minimizing interruptions to ongoing treatments or therapies.
  • Conducted regular inventory management tasks, ensuring adequate supplies of food and dietary resources were available for patient needs.
  • Demonstrated commitment to professional development by attending relevant seminars, conferences, or workshops related to dietetics practice regularly.
  • Developed strong relationships with patients through regular communication and empathetic listening skills, facilitating trust within the healthcare setting.

Diet Aide

Oscar Smith High School
09.2013 - 09.2019
  • Maintained compliance with relevant local, state, and federal regulations pertaining to food service operations within a healthcare setting.
  • Played a key role in special event catering, coordinating menu planning and execution for seamless dining experiences.
  • Assisted in reducing food waste by implementing portion control measures and tracking inventory levels.
  • Participated in regular training sessions to stay current on dietary guidelines and best practices within the industry.

Education

Associate’s - Medical Assistant

Centura College
Chesapeake
09.2010

Skills

  • Calendar management
  • Meeting deadlines
  • Remote work capabilities
  • Follow-up skills
  • Accuracy and precision
  • Guest relations

Timeline

Appointment Scheduler

MRI&CT Diagnostics
02.2021 - Current

Diet Clerk

Chesapeake Regional Hospital
09.2019 - 02.2021

Diet Aide

Oscar Smith High School
09.2013 - 09.2019

Associate’s - Medical Assistant

Centura College

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Jessica Simmons