Crystal Steagall
Athens
Summary
Dependable professional with excellent organization skills demonstrated through history of managing client daily activities, appointments and medication needs. Well-versed in administering medication and monitoring nutrition. Trusted to oversee patients in challenging medical states.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
28
28
years of professional experience
Work History
Medical Receptionist
Athens Primary Care
Athens Al
01.2025 - Current
- Managed patient scheduling and appointment confirmations to optimize workflow efficiency.
- Facilitated patient check-in processes, ensuring accurate data collection and compliance with privacy regulations.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Implemented electronic health record (EHR) updates, improving accuracy of patient information management.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
Caregiver
Home Instead
Huntsville , AL
05.2024 - Current
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Developed plans for respite care when needed based on availability of family members or other caregivers.
- Followed care plan and directions to administer medications.
Front End Manager
Walmart
Madison, AL
08.2024 - 01.2025
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
Caregiver
Home health care
Farmington, NM
01.2009 - 04.2012
- Cooking, cleaning, hygiene care, shopping for the individuals under my care, doctors appointments and family visits
Receptionist
Dbs Auto mart
Farmington, NM
02.2004 - 08.2009
- Customer service, repos, answering phones, accounting
Veterinary Assistant
Montezuma animal clinic
Cortez, CO
05.1998 - 12.2002
- Assistant to the veterinary in surgery, vaccines, appointments and animal care
Education
High school diploma -
Cornerstone Christian Academy
Durango, CO05.2002
Associate of Business Administration - Business
San Juan Vocational College
Cortez, CO05.2002
Skills
- Cash Handling
- Cashiering
- Cleaning Experience
- Caregiving
- Laundry
- Cooking
- Home Care
- Medication Administration
- Meal Preparation
- Senior Care
- Alzheimer's Care
- Dementia Care
- Retail Sales
- Patient Care
- Front Desk
- Residential Cleaning
- Food Preparation
- Housekeeping
- Documentation
- Medication coordination
- Compassionate client care
- Dining room support
- Meal preparation
- Case management experience
- Flexible schedule and availability
- Alzheimer's care
- Empathetic listening
- Behavioral management
- Client transportation
- Patient companionship
- Medical records management
- Compassion and empathy
- Care plan assessment
- Mobility assistance
- Special needs care
- Active listening
- Case management
- Conflict resolution
- Patient management
- Reliability and punctuality
- Problem-solving
- Incident reporting
- Front desk operations
- Medical terminology
- Appointment scheduling
- Patient scheduling
- Patient registration
- HIPAA compliance
- Appointment setting
- Insurance verification
- Reminder calls
- Payment collection
- Patient relations
- Records management
- Medical billing
Timeline
Medical Receptionist
Athens Primary Care
01.2025 - Current
Front End Manager
Walmart
08.2024 - 01.2025
Caregiver
Home Instead
05.2024 - Current
Caregiver
Home health care
01.2009 - 04.2012
Receptionist
Dbs Auto mart
02.2004 - 08.2009
Veterinary Assistant
Montezuma animal clinic
05.1998 - 12.2002
High school diploma -
Cornerstone Christian Academy
Associate of Business Administration - Business
San Juan Vocational College