Grace Roberts
Washington,PA
Summary
I am a detail-oriented team player with strong organizational skills. I have the ability to handle multiple projects simultaneously with a high degree of accuracy and confidence. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. My goal is to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Washington Health System
Washington, PA
01.2024 - Current
- I check patients in, schedule appointments, answer emergency line, as well as other phone calls. Also with the check in process I verify all patient information and demographic information and update as needed. I reschedule patients who have missed appointments and patients who are having emergencies.
- I also am experienced in the check out process, I collect copays as well as do end of day and any bank deposits for cash. I print out any doctor orders for them as well as explaining to them any unclear information from their appointment.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
Visitation Supervisor
Blueprints
06.2022 - 01.2024
- I supervise the visitation department between parents and their children in foster care. I worked directly with CYS and wrote the visitation report for them to review.
- I advise parents of proper ways to manage housing and addiction issues as well as suggesting better parenting techniques.
- I went to court on behalf of the agency and testified for the parents due to certain issues.
- I was only working part time here and could not move to full time at the time due to my age.
Direct Support Professional
Supernova Services, LLC.
Washington Boro, PA
06.2023 - 11.2023
- I pass medications, take people to destinations and keep track of finances for adults with mental health and physical health difficulties
- Family owned company.
- Worked flexible hours across night, weekend, and holiday shifts.
Front Desk Clerk
Children and Youth Services
06.2021 - 08.2022
- I do paperwork, and work at the front desk in the crossroads building in Washington.
- I also copied papers into the computer and ensured proper scanning was completed. I cleaned out closets, and helped them move from papers to all online filing.
Cashier/Customer Service/Sales Associate
Goodwill Industries
09.2021 - 06.2022
- I process clothing dropped off by citizens.
- I was also cross trained on the cash register as well in order to cash out customers and organize the sales floor.
- I did dust mopping and ensured the sales floor looked nice during my shifts.
Rural King
Rural King Supply
06.2020 - 09.2021
- Worked the cash register counting back change along with scanning items and processing credit card payments.
- I also swept floors, recovered aisles and stocked some items onto shelves from the boxes.
Cashier/Sales Associate
Claire's
04.2021 - 08.2021
- I pierced ears, I did shipment, I organized the floor. I also assisted customers as they needed assistance with locating items and questions about beauty things.
- Covid caused the place to shut down for a temporary time frame.
Cashier/Customer Service
Chick-fil-A
07.2018 - 07.2019
- I did cashier working in the front and ensured all customer payments were taken properly, counted money, cleaned the floors including sweeping and mopping, refilled drinks and worked drive thru.
- I also worked the dining room serving customers dining in. This included taking the trash out, cleaning off trays and tables, and ensuring proper care of the dining room area at all times during the shift.
Education
High school diploma or GED -
08.2022
Skills
- Cashiering
- Cash Handling
- Food Service
- Food Safety
- Food Preparation
- Cleaning Experience
- Food Handling
- Phone etiquette
- Mentoring
- Leadership
- POS
- Serving Experience
- Customer service
- Sales
- Front desk
- Cash handling
- Cash register
- Food handling
- Autism Experience
- Medication Administration
- Typing
- Microsoft Excel
- Microsoft Word
- Writing skills
- Microsoft Outlook
- Communication skills
- Management
- Medical Receptionist
- Insurance Verification
- Medical Scheduling
- Medical Office Experience
- Medical Terminology
- Medical Records
- Patient Care
- Supervising experience
- Passing medications
Accomplishments
I won the presidential excellence award when I was in high school and I also was very involved with sports medicine and ended up getting an advanced rehabilitation certificate.
Certification
- Pennsylvania Skills Certificate, Present
- Driver's License, 01/01/21
- First Aid Certification, 04/01/23
- CPR Certification, 04/01/23
Assessments
- Work style: Reliability, Proficient, 11/01/23, Tendency to be reliable, dependable, and act with integrity at work
- Customer focus & orientation, Proficient, 06/01/24, Responding to customer situations with sensitivity
- Filing & organization, Proficient, 06/01/24, Arranging and managing information or materials using a set of rules
- Scheduling, Proficient, 11/01/23, Cross-referencing agendas and itineraries to avoid scheduling conflicts
- Attention to detail, Proficient, 11/01/23, Identifying differences in materials, following instructions, and detecting details among distracting information
- Customer service, Proficient, 06/01/24, Identifying and resolving common customer issues
- Administrative assistant/receptionist, Proficient, 10/01/23, Using basic scheduling and organizational skills in an office setting
Timeline
Medical Receptionist - Washington Health System
01.2024 - Current
Direct Support Professional - Supernova Services, LLC.
06.2023 - 11.2023
Visitation Supervisor - Blueprints
06.2022 - 01.2024
Cashier/Customer Service/Sales Associate - Goodwill Industries
09.2021 - 06.2022
Front Desk Clerk - Children and Youth Services
06.2021 - 08.2022
Cashier/Sales Associate - Claire's
04.2021 - 08.2021
Rural King - Rural King Supply
06.2020 - 09.2021
Cashier/Customer Service - Chick-fil-A
07.2018 - 07.2019
Trinity High School - High school diploma or GED,
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