Natalia Kennedy
Roselle
Summary
Personable professional with exemplary customer service and analytical problem solving skills. Strong focus on achieving results and adapting to changing needs. Proactive and hardworking individual Known for reliability, exceptional communication, and fostering positive team environment. Knowledgeable in many areas of customer service, looking to bring expertise to new role.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administrative Manager
Sage Cleaning
New Jersey
11.2023 - Current
- Coordinated administrative tasks to streamline janitorial operations and enhance workflow efficiency.
- Managed scheduling and logistics for meetings, optimizing resource allocation and participant availability.
- Oversaw vendor relationships, negotiating contracts to secure favorable terms and service levels for operations.
- Developed training materials and conducted onboarding sessions for new janitorial staff to enhance team performance.
- Analyzed workflow efficiencies, recommending process improvements that increased productivity in daily operations.
- Maintained accurate records of department expenses, facilitating timely reimbursements and accurate budget tracking.
- Maintained accurate records and documentation, ensuring compliance with internal policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
ADMIN/Professional Commercial Cleaner
Buildingstars
New Jersey
09.2021 - 08.2025
- Ensured cleanliness and sanitation standards across diverse commercial spaces.
- Operated advanced cleaning equipment to enhance efficiency and effectiveness.
- Trained new team members on best practices and safety protocols.
- Developed and implemented customized cleaning schedules for various clients.
- Scheduled and facilitated team meetings, training sessions, and performance evaluations.
- Developed and maintained cleaning staff schedules in coordination with client appointments to optimize service operations.
Credit and Collection Analyst
Hale Trailer Brake & Wheel
Berlin, NJ
01.2024 - 01.2025
- Analyzed credit data and financial statements to assess risk and determine credit limits.
- Maintained accurate records of account statuses, payment histories, and collection activities using financial software.
- Supported senior analysts in preparing reports on collection performance and customer payment trends.
- Managed invoice disputes and payment tracking across multiple departments.
- Maintained detailed records using proprietary software and ensured compliance with payment timelines.
- Collaborated cross-functionally with Sales, Accounting, and Collections to streamline communications.
- Provided high-level customer support and resolved billing issues efficiently.
Credit and Collection Analyst
Hale Trailer Brake & Wheel
Berlin, NJ
02.2024 - 01.2025
- Analyzed credit risk to ensure compliance with company policies and minimize financial exposure.
- Managed collection efforts through effective communication with clients, enhancing relationships and payment timelines.
- Developed and implemented strategies for improving accounts receivable turnover.
- Coordinated with legal counsel on complex cases, ensuring appropriate actions were taken to protect company interests and recover outstanding debts.
- Conducted regular account reviews, making recommendations for credit limit adjustments based on customer performance and risk factors.
- Produced detailed monthly reports for senior management review, highlighting key metrics and trends related to outstanding receivables.
- Managed a diverse portfolio of accounts, ensuring appropriate actions were taken to maintain financial health.
- Reviewed and updated customer credit limits based on financial assessments, contributing to informed lending decisions.
Customer Satisfaction Coordinator
Radwell International Inc.
Willingboro, NJ
01.2017 - 06.2020
- Achieved high customer satisfaction through effective problem-solving and creative solutions.
- Fostered collaboration between departments to expedite issue resolution.
- Assisted customers in identifying their needs quickly and effectively.
- Supported problem resolution by applying strong analytical skills to address issues promptly.
- Honored by management for excellence in customer service.
Assistant Store Manager
Joyce Leslie
Marlton, NJ
01.2015 - 02.2016
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Balanced multiple priorities effectively while working under tight deadlines in a fast-paced retail setting.
- Maintained accurate records of inventory transactions, ensuring seamless coordination between warehouse operations and retail stores.
Collections Specialist
Phillips and Cohen Associates
Mount Holly, NJ
05.2014 - 10.2014
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Boosted recovery rates on past-due accounts through meticulous follow-up and record-keeping.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
Shift Supervisor
CVS Pharmacy
Willingboro, NJ
07.2012 - 08.2014
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members on customer service best practices and product knowledge.
- Implemented loss prevention strategies, minimizing shrinkage through careful monitoring and training.
- Assisted in developing promotional displays, driving sales through effective merchandise presentation.
- Resolved customer complaints promptly, maintaining high satisfaction levels and fostering loyalty.
- Completed store opening and closing procedures and balanced tills.
Customer Service Lead
Rite-Aid Pharmacy
Willingboro, NJ
05.2010 - 06.2012
- Trained and mentored staff on best practices for pharmacy operations and customer interactions.
- Monitored inventory levels, ensuring timely replenishment of inventory and supplies.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Resolved complex customer issues, providing tailored solutions for diverse customer needs.
Education
Willingboro High School
WillingboroNo Degree - Business Administration
Strayer University
Bachelor of Science - Psychology
Capella University
01-2027
Skills
- Organization and multitasking
- Critical thinking
- Accounting procedures
- Customer service management
- Credit and collections
- Verbal and written communication
- Time management
- Analytical thinking
Certification
Construction Project Management
Timeline
Credit and Collection Analyst
Hale Trailer Brake & Wheel
02.2024 - 01.2025
Credit and Collection Analyst
Hale Trailer Brake & Wheel
01.2024 - 01.2025
Administrative Manager
Sage Cleaning
11.2023 - Current
ADMIN/Professional Commercial Cleaner
Buildingstars
09.2021 - 08.2025
Customer Satisfaction Coordinator
Radwell International Inc.
01.2017 - 06.2020
Assistant Store Manager
Joyce Leslie
01.2015 - 02.2016
Collections Specialist
Phillips and Cohen Associates
05.2014 - 10.2014
Shift Supervisor
CVS Pharmacy
07.2012 - 08.2014
Customer Service Lead
Rite-Aid Pharmacy
05.2010 - 06.2012
Willingboro High School
No Degree - Business Administration
Strayer University
Bachelor of Science - Psychology
Capella University