Juan Carlos Solana Delgado
Miami
Summary
Results-driven supervisor specializing in team leadership and operational efficiency. Demonstrated success in staff training, performance management, and conflict resolution, fostering a positive work environment. Achieved high customer satisfaction through effective team dynamics and operational improvements.
Overview
7
7
years of professional experience
Work History
Supervisor
SKYLEASE
Miami
12.2017 - 04.2025
- Supervised daily operations for adherence to company policies and procedures.
- Directed a team of 15 employees, fostering productivity and operational excellence.
- Coordinated staff schedules to optimize workflow and resource allocation.
- Trained new employees on established procedures and safety protocols.
- Implemented process improvements that streamlined operational efficiency.
- Monitored employee performance, delivering constructive feedback and coaching.
- Resolved employee conflicts to maintain a positive work environment.
- Addressed customer complaints promptly to ensure high levels of satisfaction.
Education
High School Diploma -
Revolucion
Cuba06-2010
Skills
- Team leadership
- Staff training and development
- Performance management
- Operational efficiency
- Conflict resolution
- Customer service
Timeline
Supervisor
SKYLEASE
12.2017 - 04.2025
High School Diploma -
Revolucion