Talia Pascual

• Used medical terminology knowledge to explain procedures, policies and services to patients. Using empathy and fantastic listening, verbal, and written communication skills to help patients and their families understand their bill.
• Use my passion for helping others to provide outstanding customer service and collaborate with patients over the phone on affordable payment plans, submit IVF for insurances to be billed, taking payments by phone and explain EOB to patient.
• Using my computer proficiency, organization, and attention to detail to accurately document all calls and follow ups on tasks in our software systems like EPIC throughout each day.
• Support my fellow team members with intangibles- impeccable attendance, excellent work ethic, and caring team focus.
• Managed incoming phone calls to resolve patient inquiries and refer calls to appropriate departments.
• Assisted patients in understanding how insurance coverage works.
• Used Revspring and CUBS to post payments and record receipts.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Managed over 50 customer calls per day.

Federal Emergency Management Agency (FEMA)- Titan Technologies

• Register new applicants and update information for current applicants using the National Emergency Management Information System (NEMIS) is a database system used to track disaster data for FEMA and recipient emergency management offices.
• Review documents and identify missing information.
• Maintained applicants satisfaction with forward-thinking strategies focused on addressing survivors needs and resolving concerns.
• Assessed caller accounts to determine FEMA benefits, identify service needs and resolve issues.
• Fielded applicants questions regarding their FEMA application, appeals, current status and updates.
• Promoted superior experience by addressing survivor concerns, demonstrating empathy and resolving problems swiftly.
• Resolved issues over phone with hundreds of customers daily.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge and services and creating welcoming, positive experience.
• Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase applicants satisfaction.
• Investigated and resolved customer inquiries and complaints quickly.
• Recorded actions taken, comments, issues resolved and confidential information to effectively manage survivor's applications.

• Performed usability reviews of existing sites and proposed designs.
• Designed user interface and integrated into content management system to meet client specifications.
• Crafted website content and graphics by coordinating copywriting, and designing images, icons, banners and enhancements.
• Chose domain names, completed registrations and maintained website and web hosting account.
• Design logos, websites, social media campaigns, and online advertisements.
• Designed and delivered production-ready digital content using WordPress, Elementor, HTML and CSS.
• Scheduled appointments with clients via phone or email.
• Designed graphics for use on Facebook, websites, or other digital properties.
• Completed projects with clear communication and according to strict deadlines.
• Created digital ads for local businesses, increasing brand exposure and improving revenue.
• Translated client and user feedback into marketing and sales collateral to drive brand loyalty and increase client revenue.