Talia Roberts
Aurora,CO
Summary
Professional and passionate animal care provider with a history of delivering exceptional care in various settings and facilities. Valued team player with collaborative spirit and flexibility to adapt to changing needs. Knowledge in multiple backgrounds of maintaining clean and safe environments for animals, demonstrating commitment to their health, safety, and comfort. Known for empathy, patience, and keen observation skills.
Overview
4
4
years of professional experience
Work History
Animal Care Attendant
Heritage Pet
11.2025 - Current
- Supervised daily care and activities for up to 40 dogs and 10 cats, ensuring safety and well-being.
- Maintained cleanliness of all boarding and daycare facilities, promoting hygiene and creating a welcoming environment.
- Ensured timely feeding and medication schedules, providing appropriate portions based on each pets nutritional and medical needs. Providing extra attention as needed.
- Handled challenging behaviors calmly and effectively using positive reinforcement techniques.
- Collaborated with team members to ensure smooth operations and high-quality care for all pets.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Supported animal wellbeing by caring for both physical and mental health needs through various canine and feline health and safety strategies
Animal Care Attendant
Paw Plaza
11.2024 - 11.2025
- Provided exceptional and compassionate care for 60+ dogs of all sizes and temperaments daily, ensuring their safety and well-being
- Maintained cleanliness and organization of play areas, and the facility overall, adhering to health and safety standards.
- Reduced anxiety in new or nervous dogs by using calming techniques and providing one-on-one attention, fostering more welcoming environment.
- Conducted assessments of dog behavior to ensure compatibility in group settings, reducing the risk of accidents, and enhancing overall experience for pets and clients.
- Maintained detailed records of each dog's behavior, preferences, and health concerns, enabling personalized care and attention.
- Fulfilled dietary and medical needs by preparing and administering meals and medication according to specific dietary requirements and schedules.
- Trained new staff on operational procedures and best practices for dog care and customer service.
Server
MacSantaFe
03.2024 - 11.2025
- Managed order taking and delivery, accurately processing transactions and maintaining a high level of efficiency.
- Worked closely with kitchen staff to ensure timely preparations and presentation of all menu items.
- Handled customer inquiries and resolved issues promptly to maintain satisfaction and loyalty.
- Maintained cleanliness and organization of dining areas in compliance with health and safety regulations.
- Received positive customer feedback for courteous and professional service.
- Upheld an exceptional rating through repeat business and outstanding guest experiences.
Server
The Wrap Santa Fe
03.2024 - 10.2024
- Employed point-of-sale systems to efficiently handle orders and manage financial transactions.
- Assisted in coordinating the flow of dishes between the kitchen and dining area to maintain efficiency during peak hours.
- Communicated effectively with kitchen staff to clarify orders and accommodate special requests or dietary restrictions.
- Prepared a variety of signature drinks and smoothies, maintaining high standards of flavor and presentation.
- Maintained cleanliness and organization of the beverage preparation areas, adhering to health and safety standards.
- Assisted with assembling and plating dishes, maintaining presentation quality and portion control.
Barista
NM Scoops
07.2023 - 02.2024
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote a fun, and positive environment.
- Prepared and served a diverse array of boba beverages with a focus on quality and customer satisfaction.
- Collaborated with team members to handle busy periods effectively.
- Created a wide variety of hot and cold coffees during typical shifts with consistently positive customer satisfaction scores.
- Memorized recipes for specialty beverages and seasonal offerings.
- Actively promoted and facilitated the sale of charming stuffed animals and keychains, contributing to overall store revenue.
- Used POS system to accurately enter orders and process payments.
Crew
Chipotle Mexican Grill
01.2022 - 07.2023
- Collaborated well with team members to complete orders both in store and online.
- Cleaned and maintained all areas of the restaurant to promote a clean image.
- Became familiar with products to answer questions and make suggestions.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Trained new team members on procedures, customer service, and sales techniques.
- Trained in Line, Cashier, and Dishwasher with moderate Grill experience.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
High School Diploma -
Santa Fe High School
Santa Fe, NM05.2021
Skills
- Great Communication
- Excels at customer service
- Fast learner
- Great attention to detail
- Very adaptive
- Dependable
- Behavior observation
- Pet handling and enrichment
LANGUAGES
Native English Speaker
AWARDS
NMMEA All-State 2019 Attended and performed at All-State 2019. Was in the Mixed choir.
NMMEA All-State 2021 Attended and virtually performed at All-State 2021. Was in the treble choir.
Timeline
Animal Care Attendant
Heritage Pet
11.2025 - Current
Animal Care Attendant
Paw Plaza
11.2024 - 11.2025
Server
MacSantaFe
03.2024 - 11.2025
Server
The Wrap Santa Fe
03.2024 - 10.2024
Barista
NM Scoops
07.2023 - 02.2024
Crew
Chipotle Mexican Grill
01.2022 - 07.2023
High School Diploma -
Santa Fe High School