Talia Santaella
Fern Park
Summary
Focused employer with exceptional knowledge of educational teaching and professional instruction. Successful at working closely with others. A Caring professional committed to optimizing one's experiences for long-term success in classrooms or various work environments.
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk and Medical Assistant
Total allergy asthma and immunology
04.2025 - 09.2025
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing the operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Customer Experience Specialist
Capital One
04.2024 - 10.2024
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
Customer Experience Specialist/ parts coordinator
Caliber Collision
09.2022 - 04.2024
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Documented customer interactions in internal database to maintain customer service history details.
Lead Preschool Teacher
Star Child Academy
09.2020 - 11.2021
- Assisted and supervised children through entire school day.
- Applied play-based strategies to provide diverse approaches to learning.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Vehicle Detailer
American Dealer
07.2020 - 09.2020
- Vacuumed interiors of vehicles to remove dirt and debris.
- Shined vehicle windows and windshields to remove water spots.
- Collected and disposed of trash in vehicle console spaces and under seats.
On Shift Manager
Dollar General Store
05.2019 - 06.2020
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Family Nanny
Private Residence
08.2018 - 05.2019
- Involved children in caring for household pets and chores.
- Facilitated relationships with children and parents by developing caring and structured home environments.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
Education
Associate of Applied Science - Criminal Justice
Ivy Tech Community College of Indiana
Indianapolis, IN05-2023
Skills
- Proficient in bilingual communication
- Sales proficiency
- Experienced in document creation with Microsoft Word
- Shift management
- Intake control
- Medical office administration
- Patient-centered care
Accomplishments
- Recognized for going above and beyond the call of duty.
- Resolved product issue through consumer testing.
- Recognized for outstanding dedication to patient care.
- Mentored junior staff on new radiological equipment operation.
Certification
- Driver's License
- First Aid Certification
- CPR Certification
Languages
Bilingual
Timeline
Front Desk and Medical Assistant
Total allergy asthma and immunology
04.2025 - 09.2025
Customer Experience Specialist
Capital One
04.2024 - 10.2024
Customer Experience Specialist/ parts coordinator
Caliber Collision
09.2022 - 04.2024
Lead Preschool Teacher
Star Child Academy
09.2020 - 11.2021
Vehicle Detailer
American Dealer
07.2020 - 09.2020
On Shift Manager
Dollar General Store
05.2019 - 06.2020
Family Nanny
Private Residence
08.2018 - 05.2019
Associate of Applied Science - Criminal Justice
Ivy Tech Community College of Indiana
Personal Information
Driving License: Driver's License