Summary
Overview
Work History
Education
Skills
Certification
Awards
Languages
Additional Information - Volunteer Work
Languages
Timeline
Generic

Talia Sortman

West Hartford

Summary

Proactive worker with strong problem-solving skills and effective time management. Extensive experience in data entry and client coordination, enhancing process efficiency and team performance. Expertise in customer relationship management and communication, focused on improving client satisfaction. Proficient in scheduling and appointment coordination, optimizing business operations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Data Entry Clerk

The Grady Group
Piedmont
09.2024 - Current
  • Accurately entered data into company databases and spreadsheets to maintain precise records.
  • Verified information for consistency across records, ensuring data integrity.
  • Managed electronic filing systems for streamlined access to documents.
  • Executed data entry from various sources, including paper documents and emails.
  • Developed spreadsheets to efficiently track data entries and facilitate analysis.
  • Input client information into databases to enhance accessibility for leadership.
  • Supported management staff by optimizing data entry processes and workflows.

Lifeguard and Swim Instructor

Wampanoag Country Club
West Hartford
05.2024 - Current
  • Ensured water safety and accident prevention as certified lifeguard and swim instructor.
  • Executed CPR, first aid, and emergency response protocols with precision.
  • Provided swim lessons to individuals of all ages, improving confidence and technique.
  • Created a safe, supportive environment for swimmers during lessons.
  • Assisted in organizing community swim events for club members and families.
  • Cultivated relationships with parents and swimmers to encourage repeat lesson enrollment.

Appointment Coordinator

The Grady Group of New England
Hartford
04.2024 - Current
  • Greeted clients at seminars to ensure exceptional hospitality during presentations.
  • Scheduled appointments for clients and staff across multiple departments to enhance efficiency.
  • Coordinated effective communication between clients and managers to facilitate collaboration.
  • Maintained accurate scheduling to optimize overall business workflow.
  • Assisted in developing strategies aimed at improving customer satisfaction levels.
  • Cultivated strong relationships with new and existing clients to foster loyalty.

Server/Cashier

Harry's Pizza Bishops Corner
West Hartford
10.2022 - Current
  • Processed customer orders efficiently, ensuring accuracy and satisfaction.
  • Provided exceptional customer service in a fast-paced dining environment.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Operated ovens and sliced pizzas to meet high demand in a fast-paced environment.
  • Handled food and beverage exchanges while maintaining cleanliness and organization.
  • Responded to phone inquiries and managed order-taking seamlessly.

Babysitter

West Hartford
01.2019 - Current
  • Provided care for children aged 3 months to 12 years with compassion and attention.
  • Promoted safe environment by applying safety and emergency skills consistently.
  • Prepared and served nutritious meals to support healthy growth and development.
  • Managed schedules for playdates, nap times, and outings to ensure structured routines.
  • Performed housework, including cleaning and organizing play areas, to maintain hygiene.
  • Cared for unwell children with empathy while monitoring health conditions.
  • Demonstrated flexibility in work hours to accommodate family needs.
  • Maintained positive attitude while exercising patience and understanding with children.

Server/Hostess

Robert's Roadhouse
Wilmington
11.2023 - 02.2024
  • Greeted and seated guests promptly, ensuring a welcoming atmosphere.
  • Managed reservations and waitlists to enhance table turnover rates.
  • Provided attentive table service, accurately taking orders and delivering food efficiently.
  • Collaborated with kitchen and bar staff to maintain seamless service flow.
  • Resolved customer concerns while prioritizing positive dining experiences.

Barista/Cashier

Spot Coffee
West Hartford
05.2022 - 07.2022
  • Delivered exceptional customer service while preparing coffee and specialty drinks.
  • Prepared and served high-quality coffee beverages to customers.
  • Collaborated with team members during busy shifts to ensure smooth operations.
  • Handled bakery goods with attention to quality and presentation.
  • Managed cash transactions accurately to maintain financial integrity.
  • Maintained clean and welcoming environment for optimal customer experience.

Education

High school diploma -

Hall High School
West Hartford, CT
06.2024

Some College (No Degree) - Marketing

Clemson University
Clemson, SC

Skills

Data entry and database management

  • Scheduling and event coordination
  • Microsoft Excel proficiency
  • Customer relationship management
  • Workflow optimization
  • Effective communication skills
  • Problem solving abilities
  • Time management expertise
  • Numerical data entry proficiency
  • Childcare and infant care
  • Meal preparation and food service
  • Host/hostess and restaurant experience
  • Toddler care and babysitting skills
  • Classroom management techniques
  • First aid certification
  • Organizational skills in sports coaching
  • Writing proficiency

Certification

  • Seal of Biliteracy
  • First Aid Certification
  • Lifeguard Training
  • CPR Certification
  • CPR/First Aid

Awards

  • National Honors Society
  • National Spanish Honors Society, 03/01/22
  • All Academic Soccer Team
  • All Academic Basketball Team
  • All Academic Lacrosse Team
  • All Conference Soccer Team
  • All Conference Lacrosse Team

Languages

Spanish, Fluent

Additional Information - Volunteer Work

  • Run a Muck
  • Girls West Hartford Lacrosse Youth Clinic
  • Girls Youth Lacrosse Coach
  • Wampanoag Swim Team Coach

Languages

Spanish
Professional
French
Limited

Timeline

Data Entry Clerk

The Grady Group
09.2024 - Current

Lifeguard and Swim Instructor

Wampanoag Country Club
05.2024 - Current

Appointment Coordinator

The Grady Group of New England
04.2024 - Current

Server/Hostess

Robert's Roadhouse
11.2023 - 02.2024

Server/Cashier

Harry's Pizza Bishops Corner
10.2022 - Current

Barista/Cashier

Spot Coffee
05.2022 - 07.2022

Babysitter

01.2019 - Current

High school diploma -

Hall High School

Some College (No Degree) - Marketing

Clemson University

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