Talia Tillman
Chandler,AZ
Summary
Results driven professional with 23 years in the Telecom industry, 4 years in Cyber Security and 1 year in PLM Solutions, known for high productivity and efficient task completion. Skilled in strategic planning, risk management, and stakeholder communication. Excel at leadership, time management, and adaptability, ensuring projects meet objectives seamlessly.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Project Manager
TriStar
03.2024 - 01.2025
- Worked with stakeholders to develop detailed scope of work, schedule and execute plan for engagements
- Managed project resources and ensure advanced technical issues were resolved
- Developed and maintained a detailed project plan
- Identify project risks and mitigation plans
- Managing project scope and change control
- Recording and managing project issues and escalating where necessary
Project Manager/Engineer II – Capacity Deployments
CrowdStrike
03.2020 - 03.2024
- Worked closely with engineering managers in Network, other PMs and stakeholders to define the initiative pipeline, and create a multi-year roadmap
- Partnered with Systems Integration Facility and Data Center Operations teams to help define strategy and execute tactics to increase deployment velocity
- Simultaneously managed up to 20 Major initiatives at one time
- Collaborated with project stakeholders for post mortem topics including, but not limited to achievements, roadblocks, performance and items that could be improved upon
- Managed projects that improve automation and efficiency in the Technical Operations department
- Performed capacity planning initiatives for cross-functional teams such as Production Systems, Networking, and Logistics
- Conducted informative reporting meetings daily for a group of approximately 70 engineers as well as directors and executives on system issues, alerts, and resolutions
Senior Project Manager
Mitel
10.2015 - 03.2020
- Plan and schedule project deliverables, goals, milestones for the duration of Cloud implementations
- Coordinate the installation of MPLS circuits within various data centers
- Create and present PowerPoint presentations for phone system design and training
- Audit and reconcile customer inventory, and billing upon project completion
- Ensure that projects are delivered on-time, within scope and within budget
- Effectively facilitate project teams of 10-15 people for extended periods of time
- Escalation management and triage
- Made on-sight visits to assess client complaints for technical resolution
- Reviewed processes and projects for improvement
- Conducted customer retention efforts, including onsite customer visits
- Assisted in the launch of a new product line, managed the complex projects, as well as customer escalations
- Created onboarding for new customers
Telecom Analyst
Charles Schwab
10.2014 - 10.2015
- Analyze telecom billing for accuracy
- Maintained responsibility for 3 million dollars in telecom billing per month
- Audit telecom accounts, circuits and billing
- Contact vendors for billing disputes
- Make recommendations for cost savings
- Maintenance of Telecom Expense Management Software
- Decipher and enter telecom invoices into TEM software
- Pay invoices to various vendors
Technical Lead
Telesoft
11.2013 - 10.2014
- Facilitated project kickoff meetings for data gathering
- Provided a scope of work that included expected costs, time, and defined project responsibilities
- Performed software configuration for each customer's individual needs
- Created data loads and manipulations
- Wrote specifications for the programming department
- Managed project teams of 10+ participants
- Built, designed and installed Telecom Expense Management software
- Conducted quality testing to verify that customer requirements were met
- Provided documentation on software, based on specific needs and design
- Train and support customers post implementation
- Data mapping
Technical Writer
Integra
Phoenix, USA
08.2012 - 11.2013
- Developed process, policy, procedural and job aid documents once agreed upon by the cross functional departments
- Collaborated with cross functional teams on process improvement
- Edited and approved process documents
- Conducted root cause analysis on questionable installations
- Performed User Acceptance Testing on new applications and systems, followed by writing the step by step procedural documents
- Instructed trainings on various systems, processes and procedures
- Process mapping
- Workflow design
- Analyzed and disperse process lean
Skills
- Strong Leadership
- Conflict Resolution
- Risk Management
- Relationship management
- Account Management
- Data Analysis
- Process Improvement
- Customer Retention
- Escalation Management
- Technical Writing
- Training
- Contract negotiation
- Root Cause Analysis
- Systems implementation
Certification
- Kaizen
- Six Sigma
- PMP certification (in process)
References
Available upon request
References
References available upon request.
Timeline
Project Manager
TriStar
03.2024 - 01.2025
Project Manager/Engineer II – Capacity Deployments
CrowdStrike
03.2020 - 03.2024
Senior Project Manager
Mitel
10.2015 - 03.2020
Telecom Analyst
Charles Schwab
10.2014 - 10.2015
Technical Lead
Telesoft
11.2013 - 10.2014
Technical Writer
Integra
08.2012 - 11.2013
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