Talia Williams
Elburn,IL
Summary
Dynamic professional with a proven track record at USPS, excelling in problem-solving and organizational skills. Enhanced customer satisfaction through effective communication and training initiatives. Proficient in data management and distribution services, consistently reducing returned mail rates and improving operational efficiency. A collaborative team player dedicated to achieving excellence in every task.
Overview
12
12
years of professional experience
Work History
Postal Clerk
United States Postal Service, USPS
08.2023 - Current
- Processed incoming and outgoing mail using automated sorting
- Complete all timekeeping duties and scheduling
- Maintained accurate records of postal transactions and inventory
- Resolved customer inquiries and complaints, enhancing satisfaction levels consistently.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Trained new employees on postal procedures, regulations, and company policies leading to a smoother onboarding process.
- Assisted customers with package shipping, ensuring proper labeling and timely delivery.
- Monitored inventory of postage stamps and made orders
- Identified potential discrepancies or errors in address information before processing items for shipment, reducing returned mail rates significantly.
Retail Athlete
Nike, Inc
08.2018 - 05.2025
- Developed and executed training / onboarding for new employees
- Analyzed performance data to identify areas for improvement in technique and endurance.
- Engaged in community outreach initiatives to promote brand values and athletic programs
- Monitored employee performance by conducting regular audits for quality and control purposes
- Remained current on market and product trends to effectively service customers by being informed
Data Entry Clerk
RR Donnelley
Saint Charles, IL
05.2017 - 08.2018
- Input data accurately into company databases and systems.
- Review and verify documents for accuracy and completeness.
- Maintain organized records to enhance information retrieval efficiency.
- Assist in training new employees on data entry processes.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
Sales Associate
Walmart
Saint Charles, IL
08.2014 - 08.2018
- Assisted customers in locating merchandise and provided product information.
- Maintained organized sales floor by restocking shelves and ensuring product displays were visually appealing.
- Processed transactions accurately using point-of-sale systems, enhancing customer service efficiency.
- Collaborated with team members to achieve daily sales targets and optimize store operations.
- Executed inventory management tasks by tracking stock levels and conducting regular audits.
- Adapted quickly to changing store promotions and seasonal merchandise, supporting overall sales goals.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Education
Bachelor of Science - Computer Engineering
Southern New Hampshire University
Hooksett, NH05.2026
License Esthetician - Esthetics
Tricoci University
Libertyville, IL10.2023
High School Diploma -
Saint Charles East Highschool
Saint Charles, IL06.2017
Skills
Workplace safety
Problem-solving skills
Computer savvy
Verbal/written communication
Team collaboration
Expenses tracking
Proficient in software
Distribution services
Clerical support
Time management
Excellent communication
Organizational skills
Timeline
Postal Clerk
United States Postal Service, USPS
08.2023 - Current
Retail Athlete
Nike, Inc
08.2018 - 05.2025
Data Entry Clerk
RR Donnelley
05.2017 - 08.2018
Sales Associate
Walmart
08.2014 - 08.2018
Bachelor of Science - Computer Engineering
Southern New Hampshire University
License Esthetician - Esthetics
Tricoci University
High School Diploma -
Saint Charles East Highschool