Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Open To Work

TALIAH COLE

Phlebotomist
Lacey,United States

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Phlebotomist

Work Type

Full TimePart Time

Location Preference

On-Site
Location: Lacey, United States, USOlympia, WA
Open to relocation: Yes

Salary Range

$45000/yr - $200000/yr

Important To Me

Work-life balanceCompany CultureHealthcare benefitsPaid time offTeam Building / Company RetreatsPaid sick leave4-day work weekCareer advancement401k matchStock Options / Equity / Profit SharingFlexible work hoursPersonal development programs

Summary

Experienced Clinical Laboratory professional with strong skills in specimen collection, data analysis, and maintaining a safe and clean work environment. Known for meticulous attention to detail and a consistent record of supporting quality patient care.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Phlebotomist

SeaMar Community Health Centers
04.2025 - Current
  • Collect blood samples efficiently, ensuring patient comfort and safety throughout the process.
  • Maintain accurate records of patient information and specimen documentation for compliance with regulations.
  • Develops streamlined procedures for sample collection, improving workflow efficiency in high-volume settings.
  • Collaboration with healthcare professionals to coordinate patient care and ensure timely laboratory testing.
  • Implemented infection control measures to uphold clinic standards and promote a safe environment for patients.
  • Assisted in quality assurance initiatives by conducting regular audits on equipment and processes to maintain accuracy.
  • Participated in community outreach programs to educate individuals on blood donation and health awareness practices.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.

Patient Access Representative II

Conifer Health Solutions
08.2024 - Current
  • Complete check-ins and registrations using Epic
  • Verify patient identity and coordinate with ED staff
  • Ensure department cleanliness and patient flow
  • Respond to requests for chart updates and wristbands
  • Provide financial literacy to patients; verify insurance using Epic, Availity, One Source, and VA systems

Customer Care Representative I

Public Storage
05.2023 - 12.2024
  • Managed high-volume inbound/outbound calls
  • Resolved billing inquiries and account questions
  • Delivered professional, service-focused customer support
  • Maintained strong client communication and satisfaction

Client Success Specialist

Beyond Finance
02.2022 - 04.2023
  • Maintained client relationships and ensured timely resolution of issues
  • Collaborated with internal teams to address client concerns
  • Supported retention efforts through product knowledge

Customer Care Representative I

BC Forward
08.2021 - 01.2022
  • Resolved Medicare Advantage benefit questions
  • Guided members/providers through benefit and claims processes
  • Ensured seamless experience via calls, chats, and emails

Member Service Representative

C3/Everise
11.2020 - 04.2021
  • Assisted Medi-Cal members with plan benefits and provider changes
  • Served as liaison between members and healthcare providers

Call Transfer Agent

Hilton Grand Vacations
01.2017 - 08.2017
  • Handled high-volume calls with professionalism
  • Resolved complaints and closed sales opportunities
  • Managed customer tracking and provided quality service

Histology Technologist

Las Vegas Skin & Cancer
02.2016 - 08.2016
  • Prepared and prioritized lab specimens for testing
  • Identified and escalated abnormal results
  • Maintained lab instruments and supported data analysis

Lab Assistant

Human Resource Network
08.2013 - 01.2015
  • Collected and processed lab specimens
  • Performed timed testing and maintained lab cleanliness

Lab Assistant

Comprehensive Health Services Inc.
03.2012 - 06.2012
  • Conducted glucose testing and therapeutic phlebotomy
  • Assisted oncologist during bone marrow biopsies
  • Verified patient information and managed specimen processing

Education

Certificate of Completion- Clinical Lab Assistant - Clinical Laboratory Science

College of Southern Nevada
Las Vegas, NV
12.2009

Skills

  • Specimen Accessioning & Processing
  • Expertise in Specimen Collection
  • Slide Preparation & Staining
  • Quality Control Proficiency
  • Knowledge of Health & Safety Procedures
  • Order of draw
  • Blood culture collection
  • Capillary puncture
  • Syringe method
  • Quality control guidelines
  • Emergency response training
  • Laboratory procedures understanding

Certification

  • Licensed Medical Assistant-Phlebotomist - 5/30/25-6/24/27

Timeline

Phlebotomist

SeaMar Community Health Centers
04.2025 - Current

Patient Access Representative II

Conifer Health Solutions
08.2024 - Current

Customer Care Representative I

Public Storage
05.2023 - 12.2024

Client Success Specialist

Beyond Finance
02.2022 - 04.2023

Customer Care Representative I

BC Forward
08.2021 - 01.2022

Member Service Representative

C3/Everise
11.2020 - 04.2021

Call Transfer Agent

Hilton Grand Vacations
01.2017 - 08.2017

Histology Technologist

Las Vegas Skin & Cancer
02.2016 - 08.2016

Lab Assistant

Human Resource Network
08.2013 - 01.2015

Lab Assistant

Comprehensive Health Services Inc.
03.2012 - 06.2012

Certificate of Completion- Clinical Lab Assistant - Clinical Laboratory Science

College of Southern Nevada