Taliah King
Jacksonville,FL
Summary
Talented professional and dedicated problem solver. Brings 5 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
5
5
years of professional experience
Work History
Office Manager
Tax King
Jacksonville , Florida
01.2019 - 07.2022
- Maintained computer and physical filing systems.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Investigated identity theft and reported necessary information directly to IRS to ensure customer safety.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
Social Media Analyst
Genpact
Jacksonville , FL
05.2017 - 01.2019
- Monitored sensitive subjects on social media in relation to company or industry and alerted Team Lead and corporate team in event of crisis.
- Tracked analytics of social media influence on campaigns for specific market and key campaigns across markets.
- Consolidated data on multi-market level and drew conclusions and recommendations across markets for brand campaigns and reputational topics.
- Tested new tools as part of ongoing drive to deliver best practice and interpret data into actionable learnings for stakeholders.
- Audited effectiveness of social media management tools and redesigned to improve efficiency and increase results.
Education
Associate Of Applied Business - Business Administration And Management
Florida State College At Jacksonville
Jacksonville, FL08.2023
Skills
- Office Management
- Research and Analysis
- Skilled in Microsoft Office
- IRS Correspondence
- Catering Support
- Efficient and Detail-Oriented
- Customer Account Management
- Data Entry and Maintenance
- Responding to Difficult Customers
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Complex Problem-Solving
- Account Information Review
- Fraud and Anomaly Analysis
Timeline
Office Manager
Tax King
01.2019 - 07.2022
Social Media Analyst
Genpact
05.2017 - 01.2019
Associate Of Applied Business - Business Administration And Management
Florida State College At Jacksonville
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