Taliha Figgins
Pembroke Pines
Summary
Im reliable and self-driven customer service and call center professional with over 5 years of experience across remote, retail, and team leadership roles. Adept at handling high call volumes, resolving customer concerns, and delivering excellent service with patience and composure. Strong background in insurance claim processing, hotel reservations, sales, and point-of-sale operations. Skilled in team collaboration, problem-solving, and remote workflow tools.
Overview
6
6
years of professional experience
Work History
Loss Draft Specialist
Assurant Remote
Miami
11.2024 - 06.2025
- Process homeowner insurance claims and manage loss draft disbursements per mortgage and insurance regulations.
- Communicate with customers, mortgage companies, and contractors to collect documentation and ensure timely fund release.
- Use internal systems to track claim status, maintain records, and provide excellent customer service in a remote setting.
Reservation Agent
Marriott Remote
Miami
08.2023 - 03.2025
- Answer inbound calls to assist with hotel reservations across multiple Marriott brands.
- Update and maintain customer profiles and loyalty program data.
- Resolve guest concerns and provide booking guidance with patience and professionalism.
- Handle large call volumes with minimal wait times while maintaining accuracy and satisfaction.
- Process reservation requests and provide support for customer care inquiries in a remote work environment.
Sales Associate
Footlocker
Miami
05.2021 - 07.2023
- Organized shelves and displays to maintain store appeal and promote featured products.
- Handled transactions, refunds, and returns in line with company policy.
- Delivered excellent customer service and built client relationships to increase repeat business.
- Participated in team trainings to improve retail strategies and sales performance.
Customer Service Associate
Wawa
Miami
05.2022 - 03.2023
- Operated cash register and processed transactions including credit, debit, and cash.
- Resolved customer complaints quickly and courteously.
- Maintained a clean, organized checkout and helped with stocking and deli support.
- Provided accurate information on store policies and services.
Crew Member Team Leader
Mcdonalds
Miami
03.2019 - 05.2021
- Led shift operations and ensured food safety standards and customer service excellence.
- Trained and supervised team members to ensure consistency and efficiency.
- Resolved guest complaints and processed payments with accuracy.
- Maintained a clean and safe kitchen environment and ensured quality control.
Education
High School Diploma -
Coconut Creek High School
Coconut Creek, FL06-2023
Skills
- Remote Customer Service
- Loss Draft Processing
- Insurance & Mortgage Guidelines
- Conflict Resolution & De-escalation
- Call Center Operations
- Cash Handling & POS Systems
- Microsoft Office & CRM Tools
- Multitasking & Time Management
- Team Collaboration
Timeline
Loss Draft Specialist
Assurant Remote
11.2024 - 06.2025
Reservation Agent
Marriott Remote
08.2023 - 03.2025
Customer Service Associate
Wawa
05.2022 - 03.2023
Sales Associate
Footlocker
05.2021 - 07.2023
Crew Member Team Leader
Mcdonalds
03.2019 - 05.2021
High School Diploma -
Coconut Creek High School