Jiah Scuefield
Chicago,IL
Summary
Personable and dedicated Customer Service Representative with experience in facilities maintenance industry. Solid team player with positive attitude. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
8
8
years of professional experience
Work History
Loss Draft Specialist
Ameripro Roofing
Downers Grove, IL
10.2024 - Current
- Correspond with clients or mortgage companies to obtain information or inform of claim status or changes.
- Prepare weekly reports summarizing the status of insurance claim payments.
- Provide and facilitate completion of required mortgage company documents to ensure claim checks are received in a timely manner.
- Enter insurance claim check information into CRM and cross referencing to ensure information is recorded accurately.
- Send insurance claim checks to mortgage companies and facilitate endorsement on client’s behalf.
- Update daily deposit reports to track incoming revenue.
- Actively follow up with clients and mortgage companies to verify that insurance funds are being disbursed without delay.
- Identified areas where improvements could be made in order to streamline processes.
Quality Assurance Specialist
Ameripro Roofing
Downers Grove, IL
08.2023 - Current
- Maintained accurate records of all customer interactions in the CRM system.
- Solicited feedback from customers on their experience with products or services.
- Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
- Coordinated with internal teams to ensure timely delivery of products and services to clients.
- Addressed customer questions and concerns regarding products and services.
- Utilized problem-solving skills when dealing with difficult customers.
- Acted as main point of contact in matters relating to client concerns and needs.
- Identified customer needs by asking questions and advising on best solutions.
- Prepared and presented detailed reports on account status, challenges, and growth opportunities for assigned branch managers.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Received payment and posted to appropriate customer accounts.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Contacted insurance companies to check status of claim payments.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
Dispatcher IV
SMS Assist
Chicago, IL
04.2022 - 08.2023
- Handle calls and emails from affiliates.
- Source potential affiliates for residential maintenance service.
- Accurately record sourced affiliate's information to create profiles in ONE system.
- Maintain communication with sourced affiliates to ensure work assignments are constantly
progressing. - Ensure affiliates are familiar with our ONE platform to manage work assignments.
- Analyze invoices and estimates to ensure quantities and totals are accurate.
- Communicate with clients on expectations and timelines for work orders.
- Collaborate with team members and leadership to execute special projects in a timely manner.
- Ensure proper documentation is collected from sourced affiliates.
- Train and shadow prospective and existing team members.
- Resolve escalations with both clients and affiliates.
Dispatcher I - III
SMS Assist
Chicago, IL
05.2020 - 04.2022
- Handled inbound and outbound calls to affiliates and residents.
- Managed assigned tasks to hit productivity goals.
- Analyzed work orders for accuracy and relevance.
- Dispatched work orders to appropriate affiliates based on scope of work.
- Collaborated with team members and leadership to execute projects.
- Assisted with training and shadowing new and existing team members.
Customer Service Representative I-III
SMS Assist
Chicago, IL
02.2019 - 05.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Provided support to affiliate's with portal issues
- Responded to affiliate inquiries via email and routed them to proper departments.
- Assisted with floor support taking escalated residential calls.
- Trained and shadowed new team members.
Material Handler
Quad Logistics
Bolingbrook, IL
05.2018 - 12.2018
- Organized warehouse inventory according to warehouse plan.
- Packed merchandise into boxes and containers in preparation for safe shipment.
- Loaded completed orders on pallets according to delivery numbers.
- Checked incoming deliveries for quality and quantity to promptly identify damage or issues pertaining to orders.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Packed boxes and stock using organizational guidelines.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Used scanners to track parcel information, condition or receipt.
Warehouse Associate
Amazon
Joliet, IL
09.2017 - 05.2018
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
- Received deliveries, scanned packages and updated orders in internal database.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
Certified Nursing Assistant
Symphony
Joliet, IL
10.2016 - 09.2017
- Answered signal lights, bells or intercom systems to determine resident needs.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Used mobility devices to transport patients.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Supported non-ambulatory residents in range of motion exercises.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Documented activities and recorded information in EMR system.
Education
High School Diploma -
Voise Academy
Chicago, IL06.2014
Skills
- Creative Problem Solving
- Multitasking and Prioritization
- Understanding Customer Needs
- Verbal and Written Communication
- Call Documentation
- Efficient and Detail-Oriented
- Customer Service
- Team Building
- Computer Skills
- Microsoft Office
Accomplishments
- Recognized as high achiever for Quarter 1 and 2 in 2022.
- Recognized as top performer Quarter 4 of 2021
- Received shout outs for top scorecard in weekly meetings.
- Consistently promoted job titles over the course of my career.
Education and Training
other
Timeline
Loss Draft Specialist
Ameripro Roofing
10.2024 - Current
Quality Assurance Specialist
Ameripro Roofing
08.2023 - Current
Dispatcher IV
SMS Assist
04.2022 - 08.2023
Dispatcher I - III
SMS Assist
05.2020 - 04.2022
Customer Service Representative I-III
SMS Assist
02.2019 - 05.2020
Material Handler
Quad Logistics
05.2018 - 12.2018
Warehouse Associate
Amazon
09.2017 - 05.2018
Certified Nursing Assistant
Symphony
10.2016 - 09.2017
High School Diploma -
Voise Academy