Julia Bazaldua
Hutto,TX
Summary
Coordinate front desk operations to maintain smooth daily workflow. Manage high-volume environments while resolving guest inquiries and concerns with professionalism. Apply strong communication and organizational skills to strengthen guest experience and support team objectives.
Overview
11
11
years of professional experience
Work History
Loss Draft Specialist
New American Funding
Austin, TX
09.2024 - 04.2026
- Processed insurance loss draft requests, verifying claim documents and mortgage servicing requirements.
- Reviewed homeowner insurance settlements, ensuring funds aligned with repair estimates and lienholder guidelines.
- Coordinated with borrowers, insurers, and vendors to resolve missing documentation and payment exceptions.
- Monitored disbursement queues, maintaining accurate records for draft issuance, endorsements, and follow-up actions.
- Prevented potential delays in claim resolution by proactively identifying missing documentation or information required from borrowers or insurance providers.
- Consistently met deadlines for reviewing documents, resulting in improved turnaround times for fund release requests from homeowners.
Front Desk Receptionist
Round Rock Vision
Round Rock, TX
09.2015 - 09.2024
- Provide excellent customer service and assist with patient inquiries
- Take patient medical histories and update records
- Assist in the use of ophthalmic instruments to conduct eye examinations
- Conduct preliminary testing to assess patient vision and eye examinations
- Provide patient education on contact lens care and use
- Process insurance claims and payments
- Answer phones and schedule appointments
- Maintain clean and disinfected optometric instruments
Education
Associate of Arts - Basics
Del Mar College
Corpus Christi, TXHigh School Diploma -
Roy Miller High School
Corpus Christi, TX05.2000
Skills
Insurance Verification
Medical Scheduling
EMR Systems
Medical Records
Medical Billing
Medical Office Experience
Patient Care
CPT Coding
Attention to detail
Time management
Listening skills
Cash handling
Telephone etiquette
Data entry
Problem-solving skills
Team collaboration
Appointment scheduling
Verbal and written communication
Office organization
Hospitality services
Front office management
Sensitive information handling
Work prioritization
Initiative-taking
Complex Problem-solving
Confidentiality handling
Appointment confirmation
Email correspondence
Customer complaint resolution
Courteous and professional
Greeting and seating clients
Timeline
Loss Draft Specialist
New American Funding
09.2024 - 04.2026
Front Desk Receptionist
Round Rock Vision
09.2015 - 09.2024
Associate of Arts - Basics
Del Mar College
High School Diploma -
Roy Miller High School