Talipha Charles
Lilburn,GA
Summary
Authorized to work in the US for any employer. Energetic Administrative Coordinator skilled in providing quality administrative support, with experience spanning multiple industries. Dedicated to leading highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship building skills with proficiency in Google Suite and Microsoft Office.
Overview
10
10
years of professional experience
2
2
Certification
Work History
Administrative Coordinator
Kula Home And Health
Lilburn, GA
09.2018 - 01.2022
- Collaborated in timely processing of billing and accounts receivables.
- Worked closely with others to accomplish timely invoicing and accounts receivables
- Addressed questions and managed communications with patients and insurance agents
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities
- Delegated tasks to administrative support staff to organize and improve office efficiency
- Monitored and directed incoming mail and prepared outgoing mail
- Recruited, hired, trained and supervised staff of twenty-five and implemented mentoring program that offered positive employee engagement
CNA - Certified Nursing Assistant
Kadan Homecare
Dunwoody, GA
01.2019 - 03.2020
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for clients with diagnoses such as respiratory failure, diabetes, dementia, cancer, strokes, and muscular dystrophy.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Certified Nursing Assistant
Golden Home Services
Roswell, GA
09.2018 - 02.2020
Human Resource & Customer Service Manager
Kula Home and Health
Atlanta, GA
09.2015 - 09.2018
- Provided customer service and answered and directed 100 plus inbound and outbound calls per day with clients, doctor's offices, patients and third-party providers
- Organized, managed and maintained client accounts and communication using Google Suites
- Coordinated home visits with medical staff and third-party medical services
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances
- Coordinated ongoing technical training and personal development classes for staff members
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
- Reviewed applicant qualifications and assisted management and recruiting with hiring needs and determining compensation and total package.
- Maintained confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties.
- Developed and delivered special events for company employees.
Mental Health Technician
State of
Waukegan, IL
02.2014 - 07.2015
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention
- Escorted patients from unit to activities and visitation areas to maintain standard of safety and security
- Performed scheduled patient safety checks and documented results to establish patients' well-being
- Applied de-escalation and limit-setting techniques to promote patient cooperation
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being
Education
Hospitality Management -
The Illinois Institute of Art - Chicago
Chicago, IL2011
Certified Nursing Assistant
Medical Careers Institute
Chicago, IL2009
High School Diploma -
Convent High School
Commonwealth Of Dominica06.1979
Skills
- Team Building
- Recruitment and Hiring
- Team Management and Supervision
- Schedule Coordination
- Microsoft Office Suite
- Motivational Leadership
- Staff Development and Training
- CRM Software
- Administration and Operations
- Multitasking and Prioritization
- Friendly and Relatable
- Methodical and Organized
- Honesty and Integrity
- Adaptable and Resilient
- Remote Work Coordination
- Verbal and Written Communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of twenty-five staff members.
- Achieved results by completing tasks with accuracy and efficiency.
Certification
Certified Nursing Assistant
Hospitality Management
Timeline
CNA - Certified Nursing Assistant
Kadan Homecare
01.2019 - 03.2020
Administrative Coordinator
Kula Home And Health
09.2018 - 01.2022
Certified Nursing Assistant
Golden Home Services
09.2018 - 02.2020
Human Resource & Customer Service Manager
Kula Home and Health
09.2015 - 09.2018
Mental Health Technician
State of
02.2014 - 07.2015
Hospitality Management -
The Illinois Institute of Art - Chicago
Certified Nursing Assistant
Medical Careers Institute
High School Diploma -
Convent High School
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