India Lawrence
Gainesville,GA
Summary
Energetic and collaborative individual with passion for teamwork and customer satisfaction. Understands importance of effective communication and problem-solving. Committed to contributing positively and making meaningful impact on team goals.
Overview
10
10
years of professional experience
Work History
TEAM MEMBER
MOE
Gainesville, GA
11.2024 - Current
- Responsible for providing excellent customer service, preparing food, maintaining a clean and safe environment, and following company policies and procedures
- Interact with guests in a pleasant and upbeat manner, ensuring a positive experience
- Handle cash transactions accurately and efficiently
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Increased sales through effective product placements and persuasive communication skills.
ASSISTANT MANAGER
POPEYES
Suwanee, GA
05.2023 - 11.2024
- Arranged cover for staff absences to prevent disruption to operations
- Maintained high performance levels by successfully training, monitoring and motivating shift employees
- Secured monies against loss, keeping drawer cash low and properly using on-site safe
- Kept operations smooth and professional with consistent opening, closing and shift change task lists
- Resolved escalated inquiries and concerns for positive outcome
- Organized schedules and delegated assignments based on employee knowledge and strengths
- Managed facility cleaning, maintenance and repair needs
- Kept inventory within optimal levels and organized for easy accessibility
- Motivated 10 employees to improve performance and meet or exceed production target
FILE CLERK
DEPARTMENT OF FAMILY AND CHILDREN SERICES
Gainesville, GA
02.2023 - 06.2023
- Assisted with document scanning and imaging projects to support accurate file back-up
- Facilitated communication between departments by effectively coordinating the transfer of shared files when necessary
- Created, implemented and monitored filing systems for easy retrieval of records
- Restored old files and archived completed files for future reference.
- Reduced retrieval times, systematically categorizing files for easy access.
- Reduced misplaced files by conducting regular audits and maintaining accurate records of all stored items.
ASSISTANT MANAGER
FAMILY DOLLAR
Lawrenceville, GA
05.2022 - 01.2023
- Maintained a clean, safe, and organized store environment to enhance the customer experience
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Enforced company policies consistently while handling disciplinary actions, when necessary, with fairness and respect
- Supervised day-to-day operations to meet performance, quality and service expectations
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
CUSTOMER SERVICE REPRESENATIVE
INTERNAL REVENUE SERVICE
Chamblee, GA
03.2016 - 09.2019
- Handled customer inquiries, billing questions, payments, and service requests
- Documented, researched, and resolved customer service issues
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
Collins Hill High School
Suwanee, GA05.2007
High School Diploma -
MAxwell High School of Technology
Lawrenceville, GA05.2007
Associate of Applied Science - Journalism And Mass Communication
Middle Georgia College
Cochran, GA03.2009
Skills
- Customer service
- Positive attitude
- Cash handling
- Computer skills
- Order preparation
- Equipment operation
Timeline
TEAM MEMBER
MOE
11.2024 - Current
ASSISTANT MANAGER
POPEYES
05.2023 - 11.2024
FILE CLERK
DEPARTMENT OF FAMILY AND CHILDREN SERICES
02.2023 - 06.2023
ASSISTANT MANAGER
FAMILY DOLLAR
05.2022 - 01.2023
CUSTOMER SERVICE REPRESENATIVE
INTERNAL REVENUE SERVICE
03.2016 - 09.2019
High School Diploma -
Collins Hill High School
High School Diploma -
MAxwell High School of Technology
Associate of Applied Science - Journalism And Mass Communication
Middle Georgia College
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