TALISIA FOSTER

• Trained Staff: Conducted training on communication, product knowledge, and service protocols.
• Led a Team: Managed 15 employees, ensuring high-quality product.
• Reported to Management: Prepared reports on team performance and inventory of parts.
• Managed in a Fast-Paced Setting: Kept the team efficient and calm during busy times.
• Resolved Conflicts: Used strong communication skills to handle disputes.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

• Bookkeeping: Managed bookkeeping tasks, maintaining precise financial records and ensuring compliance with accounting standards.
• Excel Proficiency: Utilized advanced Excel skills to analyze financial data, create detailed reports, and streamline accounting processes.
• CRM Management: Implemented and managed CRM systems to track client interactions, improve customer service, and enhance client relationships.
• Client Communication: Maintained clear and effective communication with clients, addressing inquiries, resolving issues, and providing regular updates.
• Consulting: Offered personalized consulting services to clients, advising on tax strategies, financial planning, and business growth.
• Document Management: Collected, organized, and securely stored client documents, ensuring confidentiality and compliance with data protection regulations.

1. Managed over 40 calls, chats and emails per day from customers.

• Child Engagement: Supported children’s learning and development through interactive activities and personalized attention, fostering a positive learning environment.
• Client Communication: Communicated effectively with parents and guardians, providing updates and addressing concerns to ensure a high level of satisfaction.
• Activity Coordination: Planned and implemented educational and developmental activities, enhancing the overall learning experience for children.
• Team Support: Collaborated with daycare staff to support daily operations and contribute to a cohesive and efficient team dynamic.
• Trained and mentored 2 new personnel hired to fulfill various roles.

• Customer Communication: Maintained clear and effective communication with clients, addressing their needs and ensuring a high level of satisfaction.
• Problem Resolution: Identified and resolved operational issues and client concerns swiftly, ensuring smooth business operations and positive client experiences.
• Process Improvement: Developed and implemented procedures to streamline operations and improve service efficiency.
• Decision-Making: Made executive decisions on service delivery, event coordination, and resource allocation to enhance overall service quality.
• Issue Resolution: Addressed and resolved client complaints and operational problems, implementing solutions to prevent recurrence.

1. Managed over 20 calls and emails per day from customers.