Talitha Agatonu
North Las Vegas,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Surveillance Officer
Drais
Las Vegas, NV
02.2021 - 10.2024
- Completed daily logs and generated reports detailing observations and incidents.
- Observed guest behaviors for indications of unauthorized or criminal activities
- Maintained strict confidentiality regarding business operations, patrons and proprietary information.
- Enforced adherence to state gaming regulations and company policies and procedures.
- Reviewed video surveillance footage to identify individuals and support investigations.
- Reported safety hazards for remediation response.
- Monitored and authorized entrance and departure of employees and visitors to guard against theft and maintain security of premises.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Assigned security personnel to various posts, ensuring adequate coverage of the premises.
- Advised supervisors regarding best practices for maintaining a safe work environment.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Responded promptly to emergency situations, such as medical emergencies or fires, dispatching appropriate personnel in a timely manner.
- Used radio, telephone and computer system to update first responders with new information.
Gate Agent
Worldwide Flight Services
Las Vegas, NV
12.2019 - 09.2020
- Delivered exceptional service to customers through active engagement, effective listening and well-developed interpersonal skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided clients with assistance in preparing required travel documents and forms.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Ramp Agent
Delta Global Services
Las Vegas, NV
03.2019 - 11.2019
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Loaded and unloaded aircraft cargo, passenger baggage and freight.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
- Positioned and pushed aircraft from remote airport locations to specified areas for operation.
- Connected electrical power units and service hoses to aircraft.
- Operated equipment to support on-ground operations in between flights.
- Coordinated day-to-day schedules, tasks and positions for ground crew.
- Collected, sorted and checked baggage tags against flight lists.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Used scanners to track parcel information, condition or receipt.
Sales Representative
Ruby Snap
Las Vegas, NV
08.2018 - 03.2019
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Monitored customer order process and addressed customer issues.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Pricer
Deseret Industries
North Las Vegas, NV
08.2016 - 02.2018
- Implemented pricing systems, processes and guidelines to attain sales goals.
- Adjusted pricing across multiple sales channels to meet market conditions.
- Collaborated with purchasing analysts to expand and optimize future buys.
- Managed supplier cost authorizations, customer sell-side price agreements and standard cost agreements to prevent margin erosion.
- Worked closely with sales teams to assess profit margins and adjust items and categories.
- Enforced compliance with organizational policies and federal requirements regarding confidentiality.
Education
High School Diploma -
Cheyenne High School
North Las Vegas, NV06.2016
Some College (No Degree) - General Studies
College of Southern Nevada
Las Vegas, NVSkills
- Staff Training
- Operations Support
- Company Risk Mitigation
- Performance Assessment
- Compliance Management
- Safety and Security Procedures
- Report-writing
- Providing clear directions
- Multitasking capacity
- Teamwork and collaboration
- Dispatch coordination
- Active listening
- Information intake
- Critical incident response
Timeline
Surveillance Officer
Drais
02.2021 - 10.2024
Gate Agent
Worldwide Flight Services
12.2019 - 09.2020
Ramp Agent
Delta Global Services
03.2019 - 11.2019
Sales Representative
Ruby Snap
08.2018 - 03.2019
Pricer
Deseret Industries
08.2016 - 02.2018
High School Diploma -
Cheyenne High School
Some College (No Degree) - General Studies
College of Southern Nevada